Manager of Donor Services (Myrtle Beach/Florence)

The Blood Connection•Myrtle Beach, SC

13d•Onsite

About The Position

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today! Onsite position in Myrtle Beach. Position Overview The Divisional Manager of Donor Services oversees donor collection operations within a designated divisional territory of The Blood Connection. This position ensures upmost efficiency and compliance are met. The Divisional Manager of Donor Services provides leadership and discipline to direct reports; interviews and hires new staff; and ensures staff is appropriately trained. This role conducts audits to ensure departmental and organizational procedures, processes, and policies are followed. This position requires frequent travel as applicable to various fixed site centers and mobile collection drives. The Divisional Manager of Donor Services works with others to fulfill the mission of The Blood Connection.

Requirements

High School Diploma or GED; BS, BA, or RN Degree preferred
At least four years experience working in a Blood Donation Center or equivalent business
Valid Driver’s License with no major infractions and dependable transportation
Strong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint
Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
Ability to organize and prioritize workload and meet deadlines
Ability to work with all levels and in a diverse work environment
Ability to establish and maintain effective working relationships with staff, management, and peers
Ability to exercise discretion on sensitive and confidential matters

Nice To Haves

Apheresis or dialysis experience preferred

Responsibilities

Maintains standards established by FDA, AABB, and other governing bodies; stays abreast of new and/or impending regulatory changes
Ensures accountability of job performances for direct reports; provides appropriate documentation when required to document performance/disciplinary action as needed
Responsible for collections staff scheduling (in absence of Divisional Supervisor or Scheduler)
Coordinates staff changes post release of schedule (in absence of Divisional Supervisor or Scheduler)
Monitors departmental measures/goals such as platelet goal, platelet split rates, deferral rates, QNS rates, efficiency rates, deficient collection trends, and staff overtime; takes appropriate action to correct any deficiencies; seeks opportunities for improvement
Monitors occurrence management system: takes prompt action to push incident investigation to completion; puts measures in place to prevent/limit incident from occurring again
Creates and/or supports corrective actions required to sustain continuous improvement
Works with departmental and organizational management teams to complete ongoing projects in allotted time frame
Conducts routine audits
Ensures training courses are appropriate and executed in timely fashion; conducts training where required
Works to develop and mentor direct reports to reach full potential
Ensures effective external and internal communication between all department levels
Functions to foster teamwork and enhance operational success
Performs back up to other Donor Services Management as needed
Organizes and conducts staff meetings
Participates in internal and external audits/inspections
Ensures departmental goals are consistent with business plan of the company
Selects, develops, and motivates qualified staff to effectively carry out department functions
Participates in the evaluation of new technologies that may increase staff efficiency or improve the quality departmental workflow
Participates in occurrence management involving direct reports
Participates in annual departmental budget preparation
Disciplines direct reports as required; provides documentation of disciplinary action and follow up; terminates employment of staff unable to meet TBC and regulatory standards
Other duties as assigned or required