Manager of Customer Success

Audio Enhancement • West Jordan, UT

5d

About The Position

At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education. We are currently seeking a full-time Manager of Customer Success. The Manager of Customer Success leads and supports the day-to-day execution of Customer Success operations. This role ensures the team consistently delivers high-quality onboarding, training coordination, adoption follow-ups, and customer engagement that contribute to strong customer health and long-term satisfaction. The Manager translates departmental strategy into actionable workflows, coaches the Customer Success team, and drives accountability for execution, performance, and results.

Requirements

• Must have been on the Customer Success Team for at least one year.

Responsibilities

• Provide direct supervision, development, and coaching to members of the Customer Success Team
• Conduct monthly KPI meetings, annual reviews, and skill-building sessions with the team
• Promote a collaborative team culture grounded in accountability, customer focus, and continuous improvement.
• Oversee consistent delivery of Customer Success lifecycle – including onboarding, training, implementation planning, usage adoption monitoring, and district follow-up action items.
• Support early identification and escalation of at-risk customers
• Drive improvements based on data insights, customer feedback, and internal collaboration.
• Ensure operational alignment between Educational Development Specialists, Sales Liaisons, and Customer Experience Specialists
• Monitor district health indicators, adoption trends, and team performance metrics
• Provide the Director with regular updates, insights, and recommendations based on data
• Collaborate to address customer challenges, barriers to adoption, or workflow issues
• Advocate for customer needs while balancing operational efficiency and company

Benefits

• medical
• dental
• vision insurance
• Employer-funded Health Savings Account (HSA)
• Paid Time Off (PTO)
• paid holidays
• Employer-funded Short Term Disability Insurance
• Employer-funded Life Insurance
• matching 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 51-100 employees