Head of Customer Success

Jobgether

4d • $170,000 - $260,000

About The Position

This leadership role provides the opportunity to shape and scale a high-performing Customer Success function for a rapidly growing platform in the healthcare staffing space. You will drive client engagement, retention, and revenue growth by developing strategies that maximize customer value while managing a dedicated team of Customer Success Managers. The position is responsible for building operational frameworks, defining key success metrics, and fostering a culture of performance and collaboration. You will partner closely with Sales, Product, and executive teams to align customer outcomes with strategic company objectives. This is a hands-on, strategic position that influences the overall direction of the business, ensuring clients achieve measurable success while scaling internal capabilities.

Requirements

• 5+ years of experience leading Customer Success teams, preferably in healthcare staffing or SaaS industries.
• Deep understanding of Customer Success principles and metrics-driven management.
• Proven ability to drive business results, including customer retention, revenue growth, and operational efficiency.
• Strong leadership and coaching skills with an empathetic, collaborative approach.
• Experience working cross-functionally with executives, sales, product, and operations teams to define playbooks and success metrics.
• Ability to enhance customer satisfaction through onboarding processes, success plans, and ongoing engagement.

Nice To Haves

• Experience as an early hire in a hyper-growth company, with firsthand insight into scaling teams and processes.

Responsibilities

• Lead, manage, and mentor a team of Customer Success Managers, fostering a collaborative, metrics-driven culture.
• Develop and implement strategies to maximize customer retention, satisfaction, and Net Retention Revenue.
• Establish operational systems, playbooks, and processes that enable the team to deliver high-impact outcomes efficiently.
• Define and track key customer success metrics across accounts, aligning services with customer needs and revenue objectives.
• Build and maintain strong client relationships, providing strategic guidance and solutions to complex challenges.
• Advocate for customers internally, ensuring their feedback and needs influence product roadmaps and company strategy.
• Collaborate with Sales to ensure smooth handoffs and alignment on post-sales engagement, upsell, and revenue growth opportunities.

Benefits

• Competitive base salary of $170,000 with on-target earnings up to $260,000, plus equity in the form of Stock Appreciation Rights.
• Flexible Time Off to support work-life balance.
• Comprehensive health insurance plans, including HSA and FSA options.
• 401(k) retirement savings plan with employer match.
• Generous parental leave policies.
• Pre-tax commuter benefits and work-from-home stipend.
• Access to corporate discount programs and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 11-50 employees