Manager of Community Health- Concord, CA (hybrid)

PLANNED PARENTHOOD SHASTA-DIABLO • Concord, CA

18d • Hybrid

About The Position

The Manager of Community Health partners closely with the VP of Government Relations and Communications to design and lead strategies that measurably improve the health and well-being of underserved communities. This role is responsible for developing and implementing programs and practices that address social determinants of health, reduce disparities, and advance health equity.

The Manager drives cross-sector collaboration with external partners, including schools, government agencies, grantors, healthcare organizations, and community-based service providers, to expand impact and strengthen community connections. Internally, this role works in close partnership with health center leadership to support and integrate Community Health Workers in delivering resources and services to patients.

This position plays a key leadership role in establishing and overseeing the Community Health Worker Program, including integration with community-based coalitions and workgroups.

Requirements

• Bachelor’s degree required; Master’s degree in Public Health, Health Policy, Social Work, Healthcare Administration, Project Management, or a related field preferred.
• Minimum of five (5) years of progressive experience in community-based public health, healthcare operations, project management, or related fields, including experience addressing social determinants of health and advancing health equity.
• Demonstrated experience managing and developing high-performing teams and programs; experience supervising community health-related roles (e.g., Community Health Workers, Case Managers, Community Educators) preferred.
• Experience managing budgets and monitoring program performance metrics, with the ability to use data to inform decision-making.
• Strong written and verbal communication skills, with demonstrated cultural competence and the ability to engage effectively with diverse internal and external stakeholders.
• Proven ability to build relationships, collaborate across functions, and drive consensus in complex environments.
• Strong organizational, problem-solving, and prioritization skills, with the ability to manage multiple initiatives and exercise sound judgment under pressure.
• Knowledge of public health systems, including the Affordable Care Act and government programs, with a commitment to quality, equitable healthcare.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); project management tools and/or certification preferred.
• Bilingual proficiency in Spanish and English strongly preferred.
• Ability and willingness to travel throughout the affiliate’s service area and work occasional evenings and weekends as needed.
• Ability to read, analyze, and interpret professional, technical, and regulatory materials, including reports, policies, and grant documents.
• Ability to effectively communicate complex information clearly and concisely in both written and verbal formats.
• Ability to prepare reports, presentations, and correspondence for diverse audiences, including senior leadership, community stakeholders, and external partners.
• Ability to facilitate discussions and respond to inquiries with professionalism, clarity, and cultural competence.
• Ability to apply basic mathematical and analytical concepts, including percentages, ratios, and trend analysis, to support program evaluation, budgeting, and performance monitoring.
• Ability to interpret data and metrics to inform decision-making and assess program effectiveness.
• Ability to analyze complex problems, synthesize information from multiple sources, and develop practical, data-informed solutions.
• Ability to exercise sound judgment in dynamic environments, manage competing priorities, and make decisions with both strategic and operational considerations in mind.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint, with the ability to analyze data and develop presentations.
• Experience with electronic health record (EHR) systems (e.g., Epic) and practice management systems (EPM) preferred.
• Familiarity with project management tools and process improvement methodologies (e.g., Lean, Six Sigma) to support program implementation and evaluation.
• Ability to use data collection, reporting, and tracking tools to monitor program performance and outcomes.
• Demonstrated ability to lead complex programs and manage cross-functional business and technical resources to achieve strategic objectives.
• Proven experience partnering with senior leadership to design, implement, and sustain high-impact initiatives.
• Track record of delivering measurable outcomes through effective project and portfolio management.
• Strong interpersonal, communication, and presentation skills, with the ability to influence and engage diverse stakeholders.
• Skilled in facilitating and leading cross-functional teams, fostering collaboration, accountability, and results.
• Experience applying change management, communication, and training methodologies to support successful program implementation.
• Strong organizational and analytical skills, including process mapping, workflow optimization, and continuous improvement.
• Ability to adapt to shifting priorities, manage competing demands, and solve complex problems in dynamic environments.
• Experience presenting to senior leadership, including elevating risks, providing recommendations, and driving resolution.

Responsibilities

• Under the direction of the VP of Government Relations and Communications, leads and manages the Community Health Worker (CHW) Program, ensuring alignment with organizational priorities and health equity goals.
• Develops and executes strategies to address social determinants of health and advance equitable health outcomes.
• Uses data, feedback, and evaluation tools to assess program effectiveness and inform continuous improvement.
• Leads medium-to large-scale initiatives with accountability for planning, budgeting, timelines, deliverables, and risk management.
• Provides supervision, coaching, and professional development to the CHW team.
• Establishes clear priorities, workflows, and performance expectations to support effective program implementation.
• Ensures appropriate handling and documentation of confidential information in accordance with organizational policies.
• Builds and sustains strong relationships with community organizations, healthcare partners, government agencies, stakeholders, and health-access consortiums.
• Represents PPNorCal at local, regional, and national meetings, enhancing visibility and community impact.
• Develops and implements strategies for authentic community engagement and partnership development.
• Ensures CHWs effectively connect patients to resources addressing health-related social needs (e.g., food access, housing stability, healthcare, economic and legal support).
• Partners with health center leadership to integrate CHW services into care delivery and improve patient outcomes.
• Collaborates with the VP to develop and manage the CHW Program budget in alignment with work plan goals.
• Contributes to grant writing, reporting, and resource development to sustain and expand community health initiatives.
• Oversees project tracking, documentation, and reporting, providing regular updates to leadership.
• Identifies and implements process improvements, including root cause analysis and issue resolution.
• Collaborates cross-functionally with department leaders to achieve program milestones and organizational objectives.
• Prepares and delivers presentations to senior leadership and key stakeholders.
• Serves as a leader in advancing PPNorCal’s commitment to Diversity, Equity, and Inclusion (DEI) and health equity.

Benefits

• PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, 50% employer paid medical insurance for dependent children, dental and vision coverage, employer paid life and long-term disability insurance, 15 days of paid time off to start, 10 paid holidays, and a 403(b) retirement plan with up to 4% employer match after 12 months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees