Manager of Community Engagement and Recruitment

Big Brothers Big Sisters Twin Cities•Minneapolis, MN

11h•$52,000 - $62,000•Hybrid

About The Position

The Manager of Community Engagement & Recruitment is responsible for building and sustaining a strong, diverse, and mission-aligned volunteer pipeline that meets the needs of youth served by BBBSTC. Through consideration of program needs and geographic considerations, the manager prioritizes alignment with the specific requests and preferences of youth participants seeking mentorship opportunities, while also supporting broader agency goals and priorities. This role is the primary driver of volunteer inquiry generation, relationship-based recruitment, and conversion—ensuring that qualified volunteers are recruited, supported, and matched in a timely and high-quality way. Working closely with the Director of Community Engagement & Recruitment, this role owns the day-to-day execution of volunteer recruitment strategies and is accountable for pipeline health, including volume, diversity, responsiveness, and experience, and supports design and execution of targeted youth recruitment strategies. Success in this role requires leading the day-to-day operations of community engagement and recruitment by managing resources, aligning cross-team efforts, and translating strategy into effective systems and practices that strengthen the volunteer pipeline and experience. This position leverages Salesforce to ensure efficient communication, tracking, and follow-up with prospective volunteers and community partners. The role is externally facing—building and stewarding relationships in the community—and internally collaborative, working closely with Programs, Marketing & Communications, Data & Impact, and Development to ensure recruitment efforts are aligned, coordinated, and responsive to youth needs.

Requirements

Bachelor’s degree in business administration, sales and marketing, or related field. Or equivalent combination in school and experience.
At least 5 years of relevant experience in recruitment, business, education, sales, or related.
At least 2 years experience building strong partnerships and relationships with people from diverse, including corporations and community groups/organizations and public speaking and presenting (via live/recorded, in-person and virtual methods).
Must possess a valid driver’s license and current auto insurance coverage or have reliable transportation for meeting work responsibilities and priorities.
Ability to work a flexible schedule including evenings and weekends, regularly, on-site and out in the community to engage and connect with families, partners, the community, and potential volunteers.
Strong communicator who can effectively articulate opportunities for engagement to potential participants (including potential volunteers, parenting adults, and youth).
Strong, persuasive communicator (written and verbal) with the ability to engage and motivate diverse audiences.
Ability to analyze data and translate findings into improvements.
Ability to work proactively to solve problems and resolve conflicts with volunteers, partners, and coworkers.
Strong planning, organizational, and project management skills.
Adaptability in navigating ambiguity and independently managing multiple projects.
Strong attention to detail, organization, time management, and prioritization/
Must be self-motivated and creative to develop new recruitment strategies.
Aligned with BBBS’ core values and committed to advancing our mission through mentoring and positive youth development.

Nice To Haves

Experience working with Salesforce/Database CRM management and Microsoft Suite preferred.

Responsibilities

Own and lead volunteer recruitment efforts that generate consistent, high-quality inquiries aligned with program needs, geography, and priority populations.
Manage the flow of volunteer inquiries through application and enrollment, ensuring timely, high-touch communication through phone, text, and email.
Build and maintain a relationship-centered recruitment approach, engaging prospective volunteers through regular outreach, follow-up, and personalized communication.
Remain flexible to pivot efforts toward targeted youth recruitment efforts as needs arise.
Manage the full recruitment pipeline from inquiry through interview, ensuring timely, proactive communication via phone, text, email, and in-person interactions.
Build and maintain relationships with prospective volunteers through regular outreach, follow-up calls, and text communication to move individuals through the process with clarity and connection.
Identify monthly recruitment priorities and focus areas for volunteers and youth, maintaining momentum and accountability toward goals.
Partner closely with Program teams to ensure smooth transitions from recruitment to matching and ongoing support.
Collaborate with the Director of Community Engagement & Recruitment to develop and implement annual strategies that increase volunteer participation, improve conversion rates, and increase matches.
Create and drive strategies that increase recruitment and representation of high priority volunteers, especially male-identifying and Black/African American and Hispanic/Latinx communities
Engage regularly in the community (e.g., tabling, events, outreach) to build awareness, relationships, and a strong recruitment pipeline.
Deliver a relationship-centered, high-touch volunteer experience through consistent, personalized engagement across in-person, phone, and text communication.
Ensure volunteers receive timely responses, clear expectations, and consistent follow-through throughout the recruitment and enrollment process.
Partner with Marketing & Communications to develop and refresh recruitment materials and messaging for diverse audiences and settings.
Adapt presentations and messaging to connect with community-based, faith-based, affinity-based, and corporate volunteer audiences.
Serve as a visible representative of BBBSTC in the community, actively building relationships that lead to volunteer interest and enrollment.
Support ongoing recruitment and engagement activities such as community engagements, Lunch & Learns, and “Mentoring Conversations in Community.”
Build and steward relationships with community leaders, corporate partners, and grassroots connectors to generate sustained recruitment opportunities.
Conduct proactive outreach (including in-person engagement) to expand recruitment beyond passive or digital-only strategies.
Organize and co-facilitate unique recruitment campaigns such as phone-a-thons, specific focused or themed campaigns, and work with BBBSTC ambassadors.
Use Salesforce CRM to track volunteer inquiries, communication, progress, and conversion—ensuring accurate, timely, and useful data.
Leverage data to identify trends, bottlenecks, and opportunities to improve recruitment efficiency and volunteer experience.
Collaborate with Data & Impact and the Director of Community Engagement & Recruitment to analyze recruitment metrics and progress toward goals.
Recommend and implement process improvements that reduce friction, increase responsiveness, and improve conversion outcomes.
Maintain clear documentation of recruitment processes, procedures, and workflows in designated areas.
Carry out additional responsibilities and special projects as assigned to advance the agency’s mission and strategic goals.
Maintain knowledge of community needs, resources, and networks
Communicate professionally with internal and external constituents
Work collaboratively to achieve results as specified in the strategic plan
Promote teamwork by overseeing and participating in various teams, including work groups and interdepartmental meetings
Positively represent BBBS in the larger community
Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.
Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
Contribute to the overall success of the agency in order to achieve the BBBS mission
Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.