Manager of Case Management, Inpatient Hospital, Full-time

Brooks Rehabilitation•Jacksonville, FL

6d•Onsite

About The Position

Reporting to the Director of Rehabilitation, the Manager of Case Management has the responsibility to ensure an effective, efficient, compassionate case management department. A successful candidate can manage employees, complete process improvement, and ensure patient satisfaction.

Requirements

Bachelor’s Degree in clinical specialty, hospital/healthcare administration, business, or another related field
At least 2 years’ experience with case management field.
Effective written and verbal communication
Ability to create an energetic and engaging work environment for all staff
Analytic
Excellent organizational skills
Ability to problem solve
Computer proficiency
Compassion

Responsibilities

Responsible for the day-to-day operation of the case management department in accordance with established policies, to meet the needs of the patient population served
Responsible for ensuring staff are trained and held accountable to providing an excellent overall patient experience
Responsible for planning, development, implementing, coordinating, controlling, evaluating, and adjusting the comprehensive case management functions.
Responsible for daily case load to ensure familiarity with processes to drive process improvement
Promotes a positive image with the public, government, regulatory and accrediting authorities, and internal management
Monitors and evaluates employee performance standards, staffing levels, and employee engagement
Evaluates the impact of internal policies and programs on the delivery of case management services
Manages the budget for the case management department
Maintains policies and procedures for the case management department
Interprets trends in utilization review and quality assurance, and develops strategy for operations and Medical Staff
Reviews, evaluates, and monitors hospital’s critical numbers and takes actions to reverse negative trends
Implements and educates case managers on effective utilization and the continuum of care and community resources
Other duties as assigned