Manager of Case Management Operations

SOAR365 • Richmond, VA

23h

About The Position

Are you passionate about empowering individuals with disabilities and leading high-performing teams that make a real difference? SOAR365 is seeking a dynamic and compassionate Manager of Case Management Operations to oversee and elevate our case management services. As the Manager of Case Management Operations, you'll lead two impactful teams serving distinct populations, individuals with Developmental Disabilities who participate in Day Support and Respite Services and employees with disabilities, including developmental, cognitive, and physical disabilities. You'll provide strategic direction, ensure compliance with regulatory standards, and foster partnerships that support our mission of serving others.

Requirements

• Bachelor's degree in Human Services, Vocational Rehabilitation, or related field (Master's preferred).
• 5+ years of experience in rehabilitation services, case management, or related fields.
• 5+ years of supervisory experience.
• Strong knowledge of disability services, Medicaid Waiver, and AbilityOne regulations.
• Exceptional leadership, communication, and organizational skills.
• Must be able to travel to multiple locations
• Must be able to pass a Federal background check and obtain access to military bases

Nice To Haves

• Certifications such as ACRE, CESP, QMHP, or QDDP are a plus.

Responsibilities

• Lead and develop teams of Case Managers and Intake Coordinators.
• Oversee Case Managers responsible for assessments, plan development, and coordinating care for Day Support, Respite, and Summer Camp participants.
• Oversee the case management team supporting employees with disabilities through ongoing assessment, person-centered planning, job coaching, and life navigation services.
• Maintain excellent customer service with internal partners, including educating others about supporting people who have disabilities.
• Build and maintain partnerships with community organizations and referral networks.
• Ensure compliance with agencies such as DBHDS, DARS, Medicaid, American Camp Association, and The AbilityOne Commission.
• Monitor performance metrics and manage caseloads effectively.
• Promote a culture of collaboration, problem-solving, and service excellence.

Benefits

• SOAR365 employees benefit from working for a rehabilitative non-profit agency that specializes in providing employment opportunities for people with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager