Manager of Career Center

SAN DIEGO WORKFORCE PARTNERSHIP INC•San Diego, CA

About The Position

Reporting to the Director of Career Centers, the Manager of Career Center is responsible for performance management with a focus on oversight and optimal service delivery of an assigned workforce development Career Center. This role supervises a career center staff team implementing State of California WIOA-funded public assistance and workforce development services. This position proactively monitors and oversees career center staff ensuring the accountability of programmatic performance. This position ensures program compliance, exceeding performance goals, and the continuous improvement of customer satisfaction. Workforce development services include recruitment of eligible participants, completion of enrollment procedures, career counseling, job search support, placement in non-subsidized and subsidized wage employment, job development activities, supportive assistance, and other financial services/resources. This position requires communication and collaboration with internal programmatic services, governmental agencies, co-located partners, community partners, and business partners.

Requirements

Bachelor’s degree in office administration, business administration or related field.
Three to five (3-5) years’ management experience.
Three to five (3-5) years’ supporting public assistance case management program implementation.
Knowledge of WIOA, workforce development, and/or career center services.
Knowledge of CalJOBS, or similar institutional CRM systems.
Ability to work independently and as a member of various teams.
Strong organizational, problem solving, and analytical skills; able to manager priorities and workflow.
Excellent verbal and written communication skills with advanced interpersonal skills.
Ability to work effectively with a diversity of individuals at all organizational levels.
Demonstrated ability to plan, organize projects, and the ability to make sound and timely decisions.
Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint.

Nice To Haves

Master’s degree in office or business administration.
Working knowledge of Social Security Benefits and State Employment Services.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
An empathetic, person-centered approach to case management.
Certification(s) in conflict management, motivational interviewing, trauma-informed care and/or social-emotional learning.
Previous work in Salesforce, eForm, or other client relations management tools.
Bilingual French or Spanish.

Responsibilities

Manage, coordinate, and oversee workforce development team members in person and virtually utilizing various communications systems, and portals.
Manage and implement staff hiring, onboarding, training, engagement, performance reviews and corrective actions in collaboration with People & Culture and the Director of Career Centers.
Continuously assess team dynamics, structure, and skills to develop optimal service delivery.
Provide a detailed implementation plan to achieve successful performance outcomes.
Ensure team surpass set targets for enrollments, client plans, training, supportive services, meaningful placements, and client satisfaction.
Analyze and evaluate data trends as they relate to achieving and exceeding assigned performance standards.
Enhance systems and structures to continuously measure and improve program performance, efficiency, and quality.
Collaborate with operations and interdepartmental teams to ensure compliance, optimal client experience, and integrity of program delivery.
Provide staff technical and programmatic training on CalJobs, Expanded Subsidized Employment, CalFresh Employment & Training, Workforce Investment, and Opportunity Act, and other federal, state, and local programs.
Manages career center risks, while prioritizing and safeguarding the best interests and assets of the organization, its reputation, and its integrity.
Maintains accountability for SDWP programs implementation through the Career Center, including asset controls, policies, procedures, regulations, and legislation.
Manage and monitor performance within budget, ensuring all spending goals are met appropriately.
Support and coordinate communications for client training, technical assistance, job fairs, and partnership meetings.
Implement collaborative and partnership services to integrate a shared service delivery model.
Work with funded subrecipients to support the development of client-centric career training and placement opportunities.
Demonstrate work ethic and integrity while striving for service excellence.
Perform other related duties as assigned.