Manager of Business Office

San Juan Regional Medical Center • Farmington, NM

5d

About The Position

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community. The Patient Financial Services Manager oversees and provides direction for a cohesive team of specialized staff that shares an unsurpassed dedication to the community we serve, recognizing the rewarding professional challenges, respecting individual contributions, we value excellence, integrity and continuous improvement, leading by example. Implement, maintain, and review the policies and procedures that apply to all billing and collection functions. To work well with all departments of the hospital, fiscal intermediaries, and insurance companies to ensure the timely reimbursement essential to our community and SJRMC. Required Behaviors: • As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Requirements

• Two year of supervisory experience over the billing, collections, admissions or financial counseling activities in a hospital or health care agency
• Knowledge of: the principles and practices involved in billing, admitting and credit and collection activities; laws, rules, regulations and policies affecting patient accounts functions; the principles and techniques of supervision, staff utilization and training
• Ability to: organize, coordinate and supervise the work of direct reports; develop instructional materials; analyze situations and recommend appropriate actions; establish and maintain effective work relationships with other departments of hospital, fiscal intermediary/insurance company representative and vendors, prepare clear and concise written reports
• High School Diploma or equivalent
• Computer experience
• Ability to speak, read and write in English
• Strong communication skills: verbal and listening, primarily in telephone conversation, and written
• Ability to interface ethically and professionally with all levels of management
• Demonstrates ability to deliver quality work within tight deadlines
• Independent decision making and discretion
• Knowledge of third party reimbursement methodologies, especially in hospital setting
• Knowledge of CPT/HCPCS coding

Nice To Haves

• Bachelors Degree
• Five (5) year experience in health care or insurance
• Previous Meditech experience
• Medical Terminology

Responsibilities

• Effectively recruit, train, develop, evaluate, motivate, delegate and monitor direct reports activities
• Organize, coordinate, and direct the activities of the Business Services division of the hospital
• Understand, follow, enforce and inform staff of SJRMC facility, division and departmental policies and procedures
• Manage and control departmental expenditures within budget
• Formulates and revises policies and procedures to insure the most efficient methods of billing fiscal. intermediaries and maximizing collection of delinquent accounts
• Provides technical guidance to staff on most difficult and complex work of unit; coordinates with other hospital departments, County/State/Federal departments and external fiscal intermediaries to ensure accurate flow of information and to solve mutual problem
• Analyzes and prepares a variety of detailed financial and statistical reports.
• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED