Manager of Behavioral Services

Milestone Therapy•Bradley, IL

14d•Onsite

About The Position

At Milestone Therapy, leadership isn’t about titles or hierarchy, it’s about showing up every day with empathy, integrity, and the courage to lead by example. As our Behavioral Services Manager at our new Riverside ABA Clinic, you’ll do more than run operations. You’ll help build a culture where people feel supported, heard, and inspired to deliver the best possible care. We believe that kindness is a strength, compassion is non-negotiable, and excellence happens when good people work together with purpose. So if you're someone who leads from the front, holds yourself accountable, and lifts others as you go we’d love to meet you.

Requirements

A Bachelor’s degree (required) with concentration in a healthcare-related field or Business Administration (preferred)
At least 3 years of experience in healthcare, applied behavior analysis, or related behavioral services, including leadership and team management.
A strong understanding of healthcare compliance, documentation, and service workflows
Comfort with technology: EMR systems (EPIC preferred), Google Workspace (Docs, Sheets, Meet), and HR/payroll tools
Emotional intelligence, clear communication, and a calm, centered leadership style
A solutions-oriented mindset and the ability to plan ahead, pivot when needed, and keep things moving

Responsibilities

Be the kind of leader you’d want to work for
Guide your team with clarity and respect.
Manage people on-site and be present for their needs
Communicate directly, kindly, and consistently, even when it’s hard.
Know when to lead from the front and when to empower others to take the reins.
Bring positive energy and professionalism to everything you do.
Model our core values on a daily basis.
Inspire and support your team through regular check-ins, feedback, and growth-focused conversations.
Create a culture of accountability, encouragement, and professional pride.
Serve as a mentor and trusted leader for those you manage.
Oversee the daily operations of the Behavioral Services Department, ensuring care quality and efficiency.
Support scheduling, workload balance, and team coordination onsite, as this is a 100% in-person commitment.
Ensure documentation is accurate, timely, and compliant with regulatory standards.
Define what “excellent care” means and make sure your team delivers it.
Implement systems to track, measure, and continuously improve service delivery.
Use data, insight, and compassion to make informed decisions and solve real problems.
Monitor team productivity, financial targets, and budgeting to help make adjustments where needed.
Identify gaps, recommend solutions, and bring ideas forward with confidence.