Manager of Agency Operations

Starion Bank • Bismarck, ND

70d

About The Position

Join Our Insurance Team as a Manager of Agency Operations in Bismarck!Are you an experienced insurance operations professional with a passion for service excellence? Starion Insurance, a respected, bank-owned agency, is seeking a Manager of Agency Operations to oversee and optimize our service and administrative functions. Why Starion Bank?As a growing community bank, we pride ourselves on local leadership, personalized service, and deep community loyalty. We're not just a bank; we're a place where you can thrive both professionally and personally. Position: Manager of Agency OperationsLocation: Bismarck, North DakotaThe ideal candidate will be a process-oriented leader with a comprehensive understanding of commercial lines, personal lines, health, and crop insurance operations. This role is a vital liaison, ensuring seamless collaboration between our service team and our sales producers to drive operational excellence and client satisfaction.

Requirements

• Demonstrated experience with progressive operations or service leadership in an independent or bank-owned insurance agency as well as experience with agency management systems, typically acquired through a minimum of five years of similar or related experience.
• Active Property & Casualty and Life & Health licenses, or ability to become licensed in 90-180 days
• In-depth knowledge of commercial and personal lines, health insurance and crop insurance products and processes.
• Exceptional interpersonal communication, organization, and problem-solving skills
• Proven ability to manage and motivate team members while driving a culture of operational excellence

Responsibilities

• Team leadership and service management Lead, mentor and motivate employees
• Establish and monitor key performance indicators
• Oversee hiring, training and professional development
• serve as a point of escalationOperation excellence and process improvement Develop, document and administer agency policies and procedures
• continually refine service and administrative workflows
• design and administer performance-based incentive and commission-based compensation plans
• oversee the agency management system
• drive continuous improvement initiativesCompliance & Licensing Ensure strict compliance with federal, state and company regulations
• conduct regular internal audits
• administer all insurance agency and producer licensing and registration
• stay current on regulatory changesCarrier & Sales Support Manage and cultivate relationships with key carriers and brokerages
• serve as a liaison between the service team and sales producers
• ensure service capacity is aligned with sales growth
• collaborate with sales leadership

Benefits

• Competitive Salary: Your hard work deserves great pay!
• Comprehensive Benefits: Including health, life, dental, vision, and a health savings account.
• Retirement Planning: 401K and profit-sharing options.
• Incentives: Annual Incentive Compensation Program available for all benefit eligible employees
• Work-Life Balance: Paid vacation and holidays.
• Recognized Excellence:Join a team recognized as the Best of the Best by Independent Bankers magazine and one of the 50 Best Places to Work by Prairie Business magazine!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed