Manager of Administration, Education Programs

Country Music Foundation Inc•Nashville, TN

1d•Onsite

About The Position

The Country Music Hall of Fame® and Museum seeks a highly organized individual with strong written, verbal, customer service, and technological skills to provide essential administrative support for the Museum’s school and education programs. This position will oversee team accounting practices and procedures, internal and external school program communications, and administrative tasks for the department. Specific to school programs, this position manages program scheduling and internal logistics for over 900 school programs serving over 35,000 participants per year. Additionally, this high-capacity individual will coordinate and oversee on-boarding and contracting for all education programs. This position will also provide support as needed throughout the Education Department to ensure the continued success, growth, and impact of programming in the Taylor Swift Education Center.

Requirements

Associate or bachelor's degree in education, humanities, English, music, museum studies, or related field
A minimum of 3 year work history in a museum, school, or similar educational or non-profit environment.
Demonstrated knowledge of databases.
Strong organizational and time management skills with high attention to detail.
Previous experience in a customer service role.
Strong project planning, time-management, and organizational skills.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Ability to work with accuracy and close attention to detail.
Experience and passion for children and interest in their learning and development.
Willingness to work occasional evenings and weekends.
Ability to lift 25 lbs.

Nice To Haves

Experience with Tessitura database and Tableau.
Familiarity with business operations tools for accounting and contracting.
Passion for and knowledge of country music.
Proficient in a second language, preferably Spanish.

Responsibilities

Manage and execute on-boarding and payment documents for contracted performing and teaching artists according to the Museum’s accounting practices and procedures.
Oversee Education Department administrative tasks, including inputting expense reports and purchase orders according to the Museum’s accounting practices and procedures.
Oversee Education Department’s expense logs and budget tracking according to the Museum’s accounting practices and procedures.
Manage contacts, record keeping, and ticketing in Tessitura, leading and delegating CRM database entry throughout the Education Department.
Together with the Senior Director of Education and Community Engagement, manage financial reconciliation of monthly expenses and revenue.
Together with the Senior Director of Education and Community Engagement, manage monthly attendance reconciliation of all Education programs, including synchronous and asynchronous participation.
Oversee school program inquiries and scheduling including fielding and answering questions from educators, booking confirmed programs in all internal systems, and managing internal capacity.
Coordinate with Hatch Show Print and Group Sales for space, staffing, and logistic details in tandem with education relevant programming.
Administer confirmation communications, including sending confirmation and arrival materials to educators, reconfirming reservations and participant numbers prior to program date, and collecting payment in advance or day of visit.
Oversee internal logistics and communications on behalf of the school programs team, including reserving rooms, drafting internal communications tools, scheduling catering, and attending weekly/bi-weekly meetings that pertain to building activity.
Manage school programs evaluation efforts, including requesting evaluation participation, sending evaluations, managing quarterly evaluation stewardship/prize distribution for participating educators
Execute electronic and physical agreements for volunteer programs
Coordinate and maintain room reservations for school-based educational programming through EMS, the Museum’s event management system.
Coordinate weekly bus parking with Metro Public Works and share permits with teachers.
Oversee internal and external logistics for Homeschool Day programming, including coordinating reservations and communication with homeschools, as well as managing internal logistics and resource scheduling.
Assist with trainings for educators and volunteers who support school programs, including organizing internal and external logistics, scheduling catering, and facilitating training material preparation.
Assist with school programs marketing, including overseeing mailings, managing email lists, and updating school programs areas of countrymusichalloffame.org to ensure information is up to date and functioning properly.
Manage applications and logistics for ticketing and transportation subsidy programs, including the Museum’s Arts Access fund and Tennessee Arts Commission’s Student Ticket Subsidy grant program.
Assist with budget planning and program projections.
Represent the Department at school fairs and events, including preparing, designing, and assembling appropriate activities and materials.
Provide logistics support in the Taylor Swift Education Center including set up, tear down, and signage.
Support the school programs team and larger Education Department, including leading student groups through the galleries, as requested.
Work interdepartmentally to support the Education Department with annual goals.

Benefits

Medical, Dental, Vision, Life Insurance Options
Competitive Pay
Paid Vacation and Sick Days
Paid Holidays (13) and Floating Holidays (2)
401(K) with Up to 3% Employer Match
Employee Assistance Program (Free Counseling and Legal Services)
Eligibility for Public Service Student Loan Forgiveness
FREE 24/7 Downtown Parking and Transit Benefits
Continuing Professional Offerings
Complimentary Museum Admission (For Yourself, Family, and Friends)
Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
Opportunities to Attend Exhibit Openings, Concerts and Special Events
Employee Engagement Activities and Opportunities
FSA and Dependent Care Options
Dog Friendly Work Environment
Volunteering and Community Engagement Opportunities