Manager of Account Management

Siliconexpert Technologies • Peabody, MA

240d • $101,200 - $154,000 • Onsite

About The Position

Since 2000, SiliconExpert helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical, and aerospace. SiliconExpert's customers include leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers. Whether it's a design engineer or financial expert, supply chain management or procurement manager, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.

Requirements

• Proven experience in account management, customer relationship management, and team leadership.
• Strong understanding of product offerings, subscription, and renewal licensing models.
• Excellent mentorship, coaching, and personnel development skills.
• Ability to analyze data and build strategies to enhance customer service and influence product development.
• Strong communication and collaboration skills with various departments.
• Ability to set team direction and priorities and drive performance.
• Typically requires 5 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.
• Minimum 2 years of team management experience.

Responsibilities

• Oversee the account management team to ensure positive customer experiences and revenue growth within accounts.
• Supervise renewals, relationship development, and upselling, leveraging solutions, services, and new offerings.
• Enhance team performance through mentorship, coaching, and personnel development plans.
• Monitor renewals and churn and utilize data to build or influence strategies to better serve the customer base.
• Drive the team to meet/exceed assigned renewal rate/retention and growth targets.
• Serve as an escalation point on customer inquiries and related issues.
• Foster a deep understanding of the customer's needs and decision-making hierarchy.
• Collaborate with Customer Experience Leadership, Sales, Product, Marketing, Partnership, and technical teams.
• Set team direction and priorities; accountable for team performance.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off (including sick, holiday, vacation, etc.)
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Short-Term/Long-Term Disability Insurance
• Wide Variety of Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree