Manager, Nursing Services

SUN Behavioral Delaware•Georgetown, DE

1d•Onsite

About The Position

The Manager, Nursing Services provides nursing care through physical and mental assessments, laboratory testing, plans of care and therapeutic treatments. This role requires knowledge of a wide range of disorders including cognitive, emotional, developmental, social, and behavioral, and involves performing crisis intervention. The Manager participates in the department's performance improvement and Continuous Quality Improvement (CQI) activities, functioning as a leader in the nursing department with responsibility for maintaining compliance and ensuring overall nursing functions are followed. This position is responsible for maintaining a therapeutic milieu that is safe and focused on delivering quality patient care, which includes leading the team on shift through appropriate assignments and thorough communication. The Manager supervises and leads the nursing team, comprising RNs, LPN/LVNs, and MHTs, ensuring adherence to departmental policies and protocols. They assist the CNO with covering nursing vacancies across shifts and house-wide by managing FTEs. The role may involve interviewing potential candidates, providing training and education to new employees, and assisting with ongoing training needs. The Manager may also participate in hospital governance meetings, such as Performance Improvement or Safety, and is involved in conducting performance appraisals (90-day and annual), staff counselings, and corrective actions. Effective communication with other nursing leadership members is crucial for ongoing supervisor shift reports to keep leadership informed of acuity, incidents, etc. Collaboration with other departments, such as Intake, is required to ensure adequate and safe bed management functions. Additionally, the Manager may be required to review incident reports within the nursing department and communicate them to the CNO.

Requirements

Associates degree in nursing from an accredited nursing program.
Current Registered Nurse license in the state of employment.
CPR and hospital-selected de-escalation technique certification.
Three (3) years of nursing experience in a hospital setting.

Nice To Haves

Advanced degree or certification in nursing from an accredited nursing program.
Maintains education and development appropriate for position.
A minimum of one (1) year experience in a behavioral healthcare setting.

Responsibilities

Maintaining a therapeutic milieu that is safe and focused on delivering quality patient care.
Leading the team that is on shift through appropriate assignments and thorough communication.
Conducting admission and daily shift nursing assessments for all patients.
Identifying and managing patient medical conditions and changes in patient condition.
Assessing pain and utilizing appropriate pain management techniques.
Providing education to patients and families.
Conducting medication reconciliation as part of the medication management process.
Administering medications utilizing safe medication practices and according to policy.
Knowledgeable of medications, including psychotropic drugs, and their correct administration based on the age of the patient and their clinical condition.
Following Computerized Physician Order Entry (CPOE) protocols.
Establishing and maintaining individualized treatment plans depending on patient need.
Working as an active member of the team and communicating with team members (physicians, therapists, administration, other departments etc.) regarding patient care issues.
Documenting based on the SUN policies.
Coordinating and supervising patient care as necessary.
Performing all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
Competence in using electronic medical record and CPOE for all physician/Nurse Practitioner orders as well as wristband scanning prior to medication administration.
Functioning as a patient and family advocate, at all times.
Demonstrating the ability to be flexible, organized and function under stressful situations.
Utilizing proper protocols for the use of Seclusion and Restraint, and the requirements associated with it.
Perform other duties as required.
Supervising and leading the nursing team that includes RN, LPN/LVN and MHTs in adhering to departmental policies and protocols.
Assisting the CNO with ensuring the nursing vacancies are covered from shift to shift and house wide, (managing FTEs).
May be involved in interviewing potential candidates as well as providing training and education to new employees.
Assisting with ongoing training and education needs.
May be part of hospital governance meetings such as Performance Improvement or Safety.
Assisting with conducting performance appraisals, (90-day and annual), staff counselings and corrective action.
Communicating with other nursing leadership members to obtain and keep supervisor shift report ongoing to keep nursing leadership informed of acuity, incidents etc.
Collaborating with other departments such as Intake to ensure bed management functions are adequate and safe.
May be required to review of incident reports and communicates to the CNO, that occur in the nursing department.
Striving to create a safe, healing environment for patients and family members.
Following all safety rules while on the job.
Reporting near misses, as well as errors and accidents promptly.
Correcting minor safety hazards.
Communicating with peers and management regarding any hazards identified in the workplace.
Attending all required safety programs and understands responsibilities related to general, department, and job specific safety.
Participating in quality projects, as assigned, and supports quality initiatives.
Supporting and maintaining a culture of safety and quality.
Works well with others in a spirit of teamwork and cooperation.
Responding willingly to colleagues and serves as an active part of the hospital team.
Building collaborative relationships with patients, families, staff, and physicians.
The ability to retrieve, communicate, and present data and information both verbally and in writing as required.
Demonstrating listening skills and the ability to express or exchange ideas by means of the spoken and written word.
Demonstrating adequate skills in all forms of communication.
Adhering to the Standards of Behavior.
Striving to always do the right thing for the patient, coworkers, and the hospital.
Adhering to established standards, policies, procedures, protocols, and laws.
Applying the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
Supporting and demonstrating fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
Completing required trainings within defined time periods, as established by job description, policies, or hospital leadership.
Exemplifying professionalism through good attendance and positive attitude, at all times.
Maintaining confidentiality of patient and staff information, following HIPAA and other privacy laws.
Ensuring proper documentation in all position activities, following federal and state guidelines.
Demonstrating accountability for ensuring the highest quality patient care for patients.
Willingness to be accepting of those in need, and to extend a helping hand.
Desire to go above and beyond for others.
Understanding and accepting of cultural diversity and differences.