Manager Network Services (onsite)

OU Health•Oklahoma City, OK

1d•Onsite

About The Position

General Description: The Network Operations Center (NOC) Manager is a vital position responsible for planning, organizing, and managing the staff and infrastructure that runs OU Health’s critical 24 x 7 environment. This individual will manage a team of NOC resources to ensure consistent, reliable, high-performing and available networks and systems to our enterprise. Strong management, communication, and operational excellence are required to ensure continuous improvement of Network, Telecom and Systems availability

Requirements

Bachelor’s degree required with qualifications in Computer Science, Electrical Engineering, Telecommunication Engineering, Information Technology or related fields.
10 years related experience with 3 to 5 years of progressive leadership required.
Ability to acquire within 12 months of hire, or maintain at least one of the following certifications: Cisco Certified Network Associate (CCNA) Cisco Certified Networking Professional (CCNP) CompTIA Network+ CompTIA Security+ VMWare Certified Technical Associate - Network Virtualization (VCTA-NV) ISACA Certified Information Security Manager (CISM) IT Infrastructure Library Foundation Certification (ITIL 3.0)

Nice To Haves

Masters degree preferred.

Responsibilities

Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operability.
Schedule and direct activities to resolve hardware, routing and software problems in a timely and accurate fashion.
Responsibility for Incident Management, Problem Management, Monitoring Response, and Reporting/Metrics that are a result of the monitoring of the systems and networks.
Ensure the hiring, oversight, organization, and motivation of all the team members of the NOC.
24/7 responsibility for network (voice and data) and systems availability.
Build, develop, and lead team of technical NOC resources.
Ensure processes and resources are aligned towards achieving committed SLAs and KPIs.
Proactive communication on network and systems health, impacts, executive escalations, and other critical analysis to Management and key stakeholders.
Build, develop, and lead problem management process to ensure long-term systems and network performance and stability.
Define processes and controls providing on-call support.
Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.
Establish and Maintain key relationships with strategic suppliers such as Tierpoint, Cisco and Cox.
Lead recovery team for Network Outages and prepare post-mortem root-cause-analysis.
Drive a continuous improvement environment.
Act as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers; Consult and advise staff and leadership as necessary
Manage special projects and initiatives as assigned