Manager Network Operations

Uniti•Little Rock, AR

About The Position

This is a managerial/leadership position with responsibility for the 1st shift team that provides break-fix support of the Kinetic Broadband network. This role will require extensive technical knowledge on a wide range of network services, excellent organizational skills, and an engaged leadership style. The ideal applicant will be able to manage multiple tasks, assist NOC technicians with break-fix activity, coach and develop NOC talent, and create/modify reports for upper leadership.

Requirements

Experience with the following technologies: Cisco switches and routers Cyan Z77/Z33 Calix C7, E3, E7 Nokia 7750 Nokia IXR Adtran DSLAM DWDM theory Basic Ethernet theory Variety of Layer 2/3 devices
Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 7+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

Responsibilities

Monitor and support 2nd shift Access NOC Personnel and workload on a day-to-day basis, engaging as requested or as needed to help move events to resolution
Support and coordinate Outage and break-fix events to resolution. This involves opening a bridge, coordinating restoration with Local Operations, update appropriate tickets, and confirm impact with NOC verticals
Manage and maintain Access NOC workload responsibilities for 2nd shift
Develop relationships with Engineering, Operations, and NOC vertical partners
Provide one-on-one and group coaching, conduct regular one-on-one and staff meetings, and serve as a point of escalation for Access NOC team members
Track individual analyst progress and provide feedback both quarterly and annually
Participate in a rotating weekend on-call schedule, supporting other (voice and IP) NOC teams as needed
Define and analyze current gaps and recommend solutions to leadership.
Establish training, and job aid documentation to improve workflow and educate users.