Manager Network Operations
About The Position
About the Role: This is a managerial/leadership position with responsibility for the 1st shift team that provides break-fix support of the Kinetic Broadband network. This role will require extensive technical knowledge on a wide range of network services, excellent organizational skills, and an engaged leadership style. The ideal applicant will be able to manage multiple tasks, assist NOC technicians with break-fix activity, coach and develop NOC talent, and create/modify reports for upper leadership. What You'll Do: Monitor and support 2nd shift Access NOC Personnel and workload on a day-to-day basis, engaging as requested or as needed to help move events to resolution Support and coordinate Outage and break-fix events to resolution. This involves opening a bridge, coordinating restoration with Local Operations, update appropriate tickets, and confirm impact with NOC verticals Manage and maintain Access NOC workload responsibilities for 2nd shift Develop relationships with Engineering, Operations, and NOC vertical partnersProvide one-on-one and group coaching, conduct regular one-on-one and staff meetings, and serve as a point of escalation for Access NOC team members Track individual analyst progress and provide feedback both quarterly and annually Participate in a rotating weekend on-call schedule, supporting other (voice and IP) NOC teams as needed Define and analyze current gaps and recommend solutions to leadership. Establish training, and job aid documentation to improve workflow and educate users. Do You Have? Experience with the following technologies: Cisco switches and routers Cyan Z77/Z33 Calix C7, E3, E7 Nokia 7750 Nokia IXR Adtran DSLAM DWDM theory Basic Ethernet theory Variety of Layer 2/3 devices
Requirements
- Experience with the following technologies: Cisco switches and routers Cyan Z77/Z33 Calix C7, E3, E7 Nokia 7750 Nokia IXR Adtran DSLAM DWDM theory Basic Ethernet theory Variety of Layer 2/3 devices
- Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 7+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.
Responsibilities
- Monitor and support 2nd shift Access NOC Personnel and workload on a day-to-day basis, engaging as requested or as needed to help move events to resolution
- Support and coordinate Outage and break-fix events to resolution.
- This involves opening a bridge, coordinating restoration with Local Operations, update appropriate tickets, and confirm impact with NOC verticals
- Manage and maintain Access NOC workload responsibilities for 2nd shift
- Develop relationships with Engineering, Operations, and NOC vertical partnersProvide one-on-one and group coaching, conduct regular one-on-one and staff meetings, and serve as a point of escalation for Access NOC team members
- Track individual analyst progress and provide feedback both quarterly and annually
- Participate in a rotating weekend on-call schedule, supporting other (voice and IP) NOC teams as needed
- Define and analyze current gaps and recommend solutions to leadership.
- Establish training, and job aid documentation to improve workflow and educate users.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
