Manager Network Infrastructure

Blaze Credit Union • St. Paul, MN

31d

About The Position

Role: This position manages network infrastructure operations, ensuring that the team is in compliance with all Blaze policies and procedures.

Requirements

• Minimum bachelor’s degree in computer science or a related field preferred or relative experience
• Minimum 7 to 8 years of IT Networking experience or equivalent
• Knowledge of Cisco networking, SAN, hardware, server, and cloud infrastructure required
• Advanced IT Network troubleshooting skills
• Ability to lead and mentor employees
• Ability to develop and implement responses to members/staff to document and develop new and ongoing techniques to improve processes; written communications draw from expert information from the field whether as an individual contributor or manager
• Ability to sit and stand
• answer calls
• operate computer
• interact with internal staff and public on the phone
• travel to designated offices
• lift up to 40 lbs
• Must be willing to work flexible hours to accommodate the changing needs of the credit union. Will periodically include night and weekend hours.

Responsibilities

• Ensure stability of network infrastructure and plan for growth.
• Contribute to development of short and long-term infrastructure roadmap.
• Support implementation of business-driven projects with appropriate technology solutions.
• Implement and manage processes and controls that assure maximum uptime, continual improvement, and quick service for both on-prem and Cloud workloads.
• Manage expenses for network technology, hardware, and software.
• Administration and maintenance of on-premises and cloud network systems
• Work with leadership to develop budget plans for infrastructure fixed assets and maintenance.
• Manage third party vendor relationships and hold them accountable for delivery of outsourced functions including negotiating and management of contracts with key service providers to ensure service levels are met.
• Managing all aspects of the network operations and providing 24/7 support:
• Connectivity, performance, and configurations
• Preventative maintenance through software patches and releases
• Equipment installation
• Systems monitoring
• Timely outage resolution, troubleshooting for alarm conditions and escalation processes
• Defining the process for change management and incident management
• Leading the process of root cause analysis
• Manage inventory and distribution of network hardware and software for:
• Infrastructure including servers, data and voice networks, security devices and appropriate software.
• Desktops including workstations, phones, printers and peripherals, and appropriate software.
• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Benefits

• low-cost medical (as low as $20 a paycheck)
• dental insurance
• vision insurance
• quarterly bonuses
• generous vacation and sick time hours
• paid leave options
• up to 6% 401k contribution
• and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees