Manager, NBA Rentals

Zillow

1d•$121,800 - $204,800

About The Position

This is a great opportunity to join an innovative company at a time of amazing growth. We are a team of high-energy individuals committed to helping Zillow Group users make smarter decisions about buying, renting, owning and selling homes. Specifically, the multifamily Rental sales team works with owners and operators of rental properties throughout the US, helping to connect rental shoppers with the property they will next call home. The Rentals business operates in a very collaborative environment, working together to provide the best client experience in the industry. At all levels, we work hard, roll up our sleeves, dig in, and get work done. We are looking for a sales manager who can help us grow the Rentals marketplace by leading a team of National Business Advisors (NBA) to help support our Channel Sales teams. This role is responsible for the overall performance of a dynamic NBA sales team working to support our SMB, Mid-Market, Major Market, and Enterprise partners when their dedicated representative is on an extended leave. A key focus in this role is coaching a team to high sales productivity while actively working to improve the processes for this ever-changing role that deeply impacts the relationships with our partners and prospects.

Requirements

2+ years of sales leadership experience, including implementation and ongoing management of goal setting, accountability metrics, and pipeline management
Consistent track record in meeting and exceeding sales goals
Ability to lead through ambiguity and in an ever-evolving, fast-paced environment
Excel at coaching sales teams on handling a sophisticated sales process that may include multiple decision-makers and influencers
Strong presentation skills, influencing multiple levels within an organization, including at the C-level with outstanding communication skills, both oral and written
Strong working knowledge of CRM software – preferably Salesforce
Available to travel 30-40% to meet with industry decision-makers in corporate marketing as well as at divisional and national levels

Responsibilities

Own, develop, and lead all aspects of the team which includes strategy, personnel development, process development and improvement, sales production, client relationships and reporting
Focus on implementation of consistent and high-quality sales output; excited to get into the details, roll up sleeves, and push improvement through ongoing iteration
Monitor and continuously improve metrics focused on revenue, sales velocity, and closing ratios
Facilitate process standardization including, but not limited to, activity metrics, sales process, and operational cadence
Improve retention and client loyalty through consistent, thoughtful, and data-driven coaching
Excellent at leading teams through change in a hyper-growth environment.
Grow and develop a sales culture with a focus on a growth mindset
Obsessed with our sales team’s employee satisfaction, leads a team passionate about positivity and continual improvement, is not afraid to set big goals, and has the leadership skills to align focus to achieve them
Ability to create and foster a dynamic and growth-oriented team environment virtually or in person
Be an effective partner with other internal teams such as billing, operations, finance, product, marketing, and more
Effectively communicates ZG Rental’s value proposition through presentations, industry events, executive meetings, and sales proposals to upscale the team, meetings, and opportunities