Manager, MuleSoft Global Enablement Programs

Salesforce.com, Inc.•Chicago, IL

38d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. MuleSoft's Enablement team is transforming how we sell, enabling much larger average selling prices and higher win rates by delivering insight and ultimately transformational outcomes to customers (like streamlining complex integration and enabling rapid digital innovation). Our primary objective is to improve productivity, which is arguably the most important metric in our business. We don't just roll out a model that is already proven…we are defining the model. In the process we're helping a large number of individuals accelerate their careers. We are seeking a highly motivated Manager to design and execute global, scalable enablement programs that drive sales consistency and a high-performance culture. As a key member of our team, you will be the subject matter expert for large-scale business transformations, ensuring our sellers have the competencies, skills, and tools to exceed targets in alignment with our long-range plan. The ideal candidate is a skilled collaborator and natural facilitator who thinks like a seller and understands what it takes to succeed in the field. They thrive in ambiguous environments, apply a design-thinking mindset to create solutions, and have a proven track record of delivering results on business-critical projects.

Requirements

5-10+ years of experience in program management, sales enablement, business operations, or a related field within a fast-paced technology environment.
Strong sales acumen with a deep understanding of the sales process, field challenges, and what motivates a sales organization. Direct experience in a sales or sales-facing role is highly preferred.
Proven ability to manage complex programs with multiple stakeholders, ensuring clear communication, alignment, and influence at all levels of the organization, from individual contributors to executives.
Outstanding presentation and facilitation skills, with the ability to distill complex information into clear, concise, and actionable messages for large audiences.
Proven ability to lead complex projects with a high degree of ownership, navigating ambiguity and evolving requirements to deliver on-time results.
Strong business acumen and problem-solving skills, with a strategic, results-oriented mindset.
Demonstrated ability to thrive in a fast-paced environment, adapting quickly to changing priorities and operating with a high sense of urgency.

Nice To Haves

Deep Salesforce Ecosystem Knowledge: Direct experience as a Salesforce seller (e.g., Account Executive) or in a role requiring in-depth understanding of the Salesforce field experience is highly preferred.
Instructional Design Experience: Proven experience with adult learning principles and designing blended learning programs (LMS, virtual facilitation tools, AI-driven learning).
Change Management Knowledge: Familiarity with change management methodologies and experience supporting large-scale organizational change.

Responsibilities

Global Program Management: Own the end-to-end lifecycle of enablement programs, from strategic design to execution. Ensure all programs are globally scalable, standardized, and drive consistency for all sales roles (AEs, BDRs, SEs, etc.).
Scalable Content & Learning Design: Design and build a portfolio of reusable, standardized enablement content (e.g., training courses, playbooks, job aids) that increases the efficiency and impact of the entire Enablement team. Take a modern, blended learning approach that includes classroom, webinar, self-study, and AI-powered tools to effectively scale programs globally.
Lead Change Management: Act as a change management expert for key initiatives, ensuring new processes and tools are adopted effectively by the field to achieve desired business outcomes.
Stakeholder Consultation & Management: Serve as a key liaison and build trusted relationships with cross-functional partners and business leaders in sales, strategy, programs, operations, etc. Work closely with them to understand their perspectives, needs, and challenges, ensuring all enablement programs are aligned and impactful.
Enablement Delivery & Facilitation: Actively deliver and facilitate engaging training sessions to the global sales team through various channels, including facilitating virtual webinars, live workshops, and weekly update calls.
Executive Communication: Present complex program strategies, updates, and results in a clear and compelling manner to senior leadership, including C-level executives and their direct reports.
Measure Success: Establish key performance indicators (KPIs) to track the success and impact of enablement programs, reporting on results and iterating for continuous improvement.