Manager, Mortgage Financing & Investor Reporting (CPA Preferred)

Navy Federal Credit Union•Vienna, VA

45d•Onsite

About The Position

To plan, direct and manage the multi-function operations of the Investor Reporting and Real Estate transactions teams in support of mortgage loans, home equity lines of credit, and business loans. Manage investor reporting activities, relationships with the organization's agency (Government Sponsored Entities - GSEs) and private investor base. Ensure compliance with local, state, and Federal laws and regulations. Manage and account for investor funds and related reporting, account reconciliations, and remittances for secondary market. Develop strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives Manage and direct operations to ensure targets, service level agreements and corporate objectives are met Manage investor funds by controlling and approving disbursements, maintaining records of financial position, and reviewing related financial documentation provided to investors Serve as point of contact for responding to escalated inquiries from staff and management Identify and execute opportunities to leverage existing technology to increase team members' efficiency. Drive successful change management around implementation of new technology designed to enhance the team's performance and service levels to members/key third-party stakeholders. Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements Create a team culture of high team member engagement within the team and prioritize team member development and enhanced team contribution to the organization. Review investor contracts and determine reporting and remitting requirements. Manage requests for recurring audits. Collaborate with investors to clarify contract details and coordinate/initiate servicing requirement updates Collaborate with investors' representatives to resolve problems, prevent financial penalties, and maintain Navy Federal's high quality investor rankings Oversee the verification of receipt and amount of funds with internal business partners, and resolves discrepancies by authorizing write off and/or negotiating with investor representatives Manage the review and approval of account reconciliation for investors' Taxes and Insurance ("T&I") custodial Demand Deposit Accounts (DDA) Review preparation of bank reconciliation reports and schedules in accordance with investor guidelines Approve reporting packages prepared for investors Manage functions related to reconciling all servicing general ledgers, servicing invoices at the loan level, application fees, corporate advances, VA funding fees, bad checks, negative CDVs, aging suspense accounts and cash Oversee processes to ensure balance sheet reconciliations are completed with corrections completed accurately, supported by proper documentation, and cleared in a timely manner Identify source of errors/discrepancies; research and analyzes data for errors/discrepancies above specific thresholds, document reconciliation issues for resolution/corrective action Establish qualitative and quantitative measures to meet compliance goals and expectations Analyze workflow, procedures and practices; make recommendations/implement corrective action to improve quality and/or efficiency Collaborate with Finance, REL Finance and Mortgage production staff to research, analyze and resolve account related discrepancies Ensure resolution of a range of escalated discrepancies and appropriate response to inquiries through collaboration with various internal contacts across the organization Analyze, develop, document, and monitor accounting systems and procedures for account reconciliations to ensure compliance with generally accepted accounting principles (GAAP) and regulatory accounting principles (RAP) Ensure operations meet Automated Clearing House (ACH) rules and regulations, investor guidelines, state and federal regulations and Navy Federal policies and procedures Perform supervisory/managerial responsibilities Ensure adequate/skilled staffing; select employees Establish performance goals and priorities Prepare, conduct and review performance appraisals Develop, mentor and counsel staff Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) Ensure section/branch goals and objectives align with division/department strategy Ensure efficiency of operations Leadership Level - Supervise daily activities Perform other duties as assigned

Requirements

Advanced knowledge of applicable federal and state laws, rules and regulations
Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations
Extensive experience in supervising and leading employees
Extensive progressively responsible experience leading and managing a multi-function mortgage/equity loan account servicing, investor reporting or mortgage financial operation, preferably in a large financial institution
Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals
Significant experience in working with mortgage servicing platforms
Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert skill interpreting and applying applicable federal and state laws, rules and regulations
Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
Expert skill identifying and analyzing business requirements and recommending solutions
Expert skill maintaining composure in a high production and changing environment
Expert skill exercising initiative and using good judgment to make sound decisions
Expert skill in producing desired results and achieving goals and objectives
Expert research, analytical, and problem solving skills
Expert organizational, planning and time management skills
Expert verbal and written communication skills
Advanced database, word processing, spreadsheet, and presentation software skills
Bachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience

Nice To Haves

Knowledge of REG AB I and II as they apply to Loan Securitization
Working knowledge of Navy Federal member service related systems e.g., UAD, CICS, TSYS, ARP/SMS
Extensive experience leading large projects/initiatives which have business risk and impact
Advanced knowledge of NFCU policies, procedures, products, and services
Certified Public Accountant designation
Effective skill working with financial accounting systems used in the management and analysis of financial reporting
Master's degree in Finance, Business Administration

Responsibilities

Develop strategy, establish priorities and set goals
evaluate and implement standards to ensure alignment with department/organizational objectives
Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
Manage investor funds by controlling and approving disbursements, maintaining records of financial position, and reviewing related financial documentation provided to investors
Serve as point of contact for responding to escalated inquiries from staff and management
Identify and execute opportunities to leverage existing technology to increase team members' efficiency.
Drive successful change management around implementation of new technology designed to enhance the team's performance and service levels to members/key third-party stakeholders.
Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements
Create a team culture of high team member engagement within the team and prioritize team member development and enhanced team contribution to the organization.
Review investor contracts and determine reporting and remitting requirements.
Manage requests for recurring audits.
Collaborate with investors to clarify contract details and coordinate/initiate servicing requirement updates
Collaborate with investors' representatives to resolve problems, prevent financial penalties, and maintain Navy Federal's high quality investor rankings
Oversee the verification of receipt and amount of funds with internal business partners, and resolves discrepancies by authorizing write off and/or negotiating with investor representatives
Manage the review and approval of account reconciliation for investors' Taxes and Insurance ("T&I") custodial Demand Deposit Accounts (DDA)
Review preparation of bank reconciliation reports and schedules in accordance with investor guidelines
Approve reporting packages prepared for investors
Manage functions related to reconciling all servicing general ledgers, servicing invoices at the loan level, application fees, corporate advances, VA funding fees, bad checks, negative CDVs, aging suspense accounts and cash
Oversee processes to ensure balance sheet reconciliations are completed with corrections completed accurately, supported by proper documentation, and cleared in a timely manner
Identify source of errors/discrepancies; research and analyzes data for errors/discrepancies above specific thresholds, document reconciliation issues for resolution/corrective action
Establish qualitative and quantitative measures to meet compliance goals and expectations
Analyze workflow, procedures and practices; make recommendations/implement corrective action to improve quality and/or efficiency
Collaborate with Finance, REL Finance and Mortgage production staff to research, analyze and resolve account related discrepancies
Ensure resolution of a range of escalated discrepancies and appropriate response to inquiries through collaboration with various internal contacts across the organization
Analyze, develop, document, and monitor accounting systems and procedures for account reconciliations to ensure compliance with generally accepted accounting principles (GAAP) and regulatory accounting principles (RAP)
Ensure operations meet Automated Clearing House (ACH) rules and regulations, investor guidelines, state and federal regulations and Navy Federal policies and procedures
Perform supervisory/managerial responsibilities
Ensure adequate/skilled staffing; select employees
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor and counsel staff
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
Ensure section/branch goals and objectives align with division/department strategy
Ensure efficiency of operations