Investor Reporting Analyst II - Investor Reporting - Midland

PNC Bank • Overland Park, KS

5d • Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Investor Reporting Analyst II within PNC's Midland organization, you will be based within the PNC Midland footprint; remote and hybrid work options are available. The Investor Reporting department is primarily responsible for preparing reports for investors detailing the asset level activity on their portfolios of commercial real estate loans. These investor remittance and reporting requirements are accomplished within the parameters of the related servicing agreements, policies and procedures, and applicable laws and regulations. The team provides daily and monthly remittance calculations and a corresponding set of reports for the clients we serve which incudes CMBS, Agency and GSE, conduit and balance sheet, distressed debt and others. In addition, Investor Reporting is responsible for various ancillary tasks supporting the monthly reporting, including but not limited to special servicing fee invoicing, ARA/ASER calculations and the oversight of P&I advances. - Execute complex remittance calculations based on the requirements within the related servicing agreements - Prepare and deliver all reporting requirements for assigned portfolios timely and accurately - Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and in compliance with established SLAs - Communicate regularly in verbal and written communication with various internal and external parties related to the servicing and reporting of the client's portfolio - Research, summarize and respond to client, investor, rating agency, auditor inquiries related to investor reporting and remittances in a timely and accurate manner. - Ensure adherence to internal policies, quality standards and management direction while meeting contractual deliverables to clients and other external parties. - Demonstrate flexibility, teamwork and a professional attitude under tight deadlines and assist others as necessary to meet contractual reporting obligations - Demonstrate attention to detail, analytical mindset, and ability to work independently in a team environment - Test servicing and accounting system enhancements and upgrades against standard operating procedures and test scripts - May be called upon to assist with new hire training efforts Your application will be assessed across multiple role levels, and you will be considered for the level that most closely aligns with your qualifications, experience, and organizational needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met. Establishes and monitors process performance measurements and business impact. Prepares performance statistics and reports for internal stakeholders and senior management. Monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation. Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)
• Accuracy and Attention to Detail
• Consulting
• Decision Making and Critical Thinking
• Effective Communications
• Managing Multiple Priorities
• Operational Functions
• Problem Solving
• Process Management
• Products and Services
• Standard Operating Procedures

Responsibilities

• Execute complex remittance calculations based on the requirements within the related servicing agreements
• Prepare and deliver all reporting requirements for assigned portfolios timely and accurately
• Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and in compliance with established SLAs
• Communicate regularly in verbal and written communication with various internal and external parties related to the servicing and reporting of the client's portfolio
• Research, summarize and respond to client, investor, rating agency, auditor inquiries related to investor reporting and remittances in a timely and accurate manner.
• Ensure adherence to internal policies, quality standards and management direction while meeting contractual deliverables to clients and other external parties.
• Demonstrate flexibility, teamwork and a professional attitude under tight deadlines and assist others as necessary to meet contractual reporting obligations
• Demonstrate attention to detail, analytical mindset, and ability to work independently in a team environment
• Test servicing and accounting system enhancements and upgrades against standard operating procedures and test scripts
• May be called upon to assist with new hire training efforts

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level