Manager, Mobile Solutions
About The Position
The Manager, Mobile Solutions is responsible for the global delivery and operations of NBCUniversal’s mobile ecosystem, including smartphones, tablets, MiFi devices, and related services. This role oversees end-to-end mobile lifecycle management, Level 1–3 support operations, device infrastructure, and the overall end-user mobile experience, ensuring high-quality, timely delivery of mobile hardware and software worldwide. Reporting to the Director, Unified Communications & Collaboration, this role partners closely with UCC Technicians, TechEx, TechLine, and TechBar teams to deliver a consistent, scalable support model. The Manager leads mobile deployments, MDM escalations, cellular service operations, carrier management, and stakeholder engagement across the enterprise. A critical component of the role is managing strategic vendor partnerships, including AutoNow, Tangoe, and Caler, to support device logistics, global roaming, telecom expense management, and ongoing cost optimization. This is a hands-on leadership role that requires both technical expertise and people leadership in a complex, global environment.
Requirements
- Global Operations: Experience managing mobile assets and policy across multiple regions and time zones.
- Management: 5+ years of experience leading technical teams in a fast-paced corporate environment.
- Education: Bachelor’s degree in a computer-related field preferred, or equivalent years of experience.
- Safety & Compliance: Must adhere to all Company workplace safety policies and protocols.
- Extensive knowledge of O365 suite, especially creating PowerPoint presentations and managing Excel spreadsheet reports
- Must be willing to travel to various offices and work after hours, including weekends
Nice To Haves
- Telecom Auditing: Experience in analyzing data from Calero or Tangoe to identify cost-saving opportunities and usage anomalies.
- Logistics Oversight: Experience working with AutoNow or similar providers to streamline the "out-of-the-box" experience for global employees.
- Customer Service: Exceptional interpersonal "soft skills" with a focus on white-glove executive support and TechBar-style face-to-face interaction.
- Certifications: Apple Certified Support Professional (ACSP). Jamf Certified Admin or Microsoft 365 Certified: Endpoint Administrator Associate.
- ITIL Certification.
Responsibilities
- Lead global mobile initiatives, including device migrations, carrier transitions, large-scale deployments, refresh strategies, device disposal, and event support.
- Oversee day-to-day mobile operations, escalations, and service continuity across regions.
- Provide deep expertise in MDM/UEM platforms (Intune, Jamf Pro).
- Manage and support iOS, iPadOS, and Android Enterprise environments.
- Ensure compliance with mobile security standards, including MAM, VPN, and Conditional Access policies.
- Manage global cellular carrier relationships (e.g., Verizon, AT&T, Vodafone), eSIM provisioning, and international roaming solutions.
- Oversee telecom expense management, billing accuracy, usage analysis, and optimization through Tangoe and Calero.
- Serve as primary liaison with mobile vendors and logistics partners.
- Collaborate cross-functionally with TechEx, TechLine, and TechBar teams to standardize global support workflows and improve service consistency.
- Present mobile operations status and performance metrics in the Monthly Operations Report (MOR).
- Directly manage a global mobile team, including timekeeping, performance reviews, development planning, and employee relations in partnership with HR.
- Foster a results-driven, accountable team culture through coaching, goal setting, and continuous improvement.
- Effectively balance operational oversight, staff leadership, and project execution.
Benefits
- This position is eligible for company-sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
