Manager, Meeting & Travel Services

Mastercard•Purchase, NY

1d•Hybrid

About The Position

Overview: The Manager plays a key role in Mastercard’s Events Management team, delivering exceptional client service and attendee experiences while driving cost efficiencies. This role supports and executes internal and external activities, including customer meetings, high-end dining arrangements, and unique social programs—primarily aligned with Mastercard sponsorship events. The ideal candidate thrives in a collaborative environment, leads project planning, and makes critical decisions to ensure flawless execution. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced setting. Work Location: Minimum 3 days per week in Purchase, NY office, with travel for site visits and events, including weekend work during major programs.

Requirements

Executive Presence: Confidently interacts with senior leaders and C-suite executives while maintaining professionalism and discretion.
High Emotional Intelligence: Skilled at reading the room, adapting communication style, and building trust with diverse stakeholders.
Client-Centric Mindset: Passion for delivering exceptional experiences with a white-glove approach. Impeccable attention to detail.
Advanced Industry Expertise: Proven track record in meetings, events, or hospitality, including luxury hotels, fine dining, and VIP programs.
Decision-Making Under Pressure: Calm, solution-oriented approach in high-stakes environments.
Exceptional Communication Skills: Clear, persuasive, and empathetic in both written and verbal interactions.
Strategic Thinking: Ability to anticipate challenges, propose innovative solutions, and align event objectives with business goals.
Project Leadership: Experience managing complex, multi-stakeholder programs with tight timelines.
Technical Proficiency: Advanced knowledge of Cvent.
Financial Acumen: Strong budgeting, forecasting, and analytical skills.
Adaptability & Resilience: Thrives in fast-paced, dynamic environments and embraces change.
Mentorship & Team Development: Committed to guiding junior team members and fostering a collaborative culture.
Global Perspective: Comfortable working across regions and time zones; multilingual skills are a plus.
Passion for Travel: Willingness to travel internationally and work non-traditional hours during major events.

Responsibilities

Partner with senior leaders to define meeting objectives and develop comprehensive project plans.
Lead cross-functional collaboration with internal teams and global third-party partners.
Manage all event logistics, including site inspections, vendor coordination, and on-site execution.
Own event budgets, including forecasting, invoice processing, and reconciliation.
Oversee contracting and compliance for hotels, venues, transportation, and staffing.
Develop staffing plans and manage VIP attendee experience.
Coordinate menus, banquet orders, and entertainment in partnership with marketing and sponsorship teams.
Produce attendee communications, logistics grids, and post-event reports.
Serve as Mastercard’s on-site brand ambassador for high-profile events.
International travel required for planning and execution.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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