Manager Medical Customer Service & Collections

CentraCare Health • Saint Cloud, MN

291d • $62,192 - $93,310

About The Position

As the Manager of Medical Customer Service & Collections in Patient Financial Services, your purpose is multifaceted and integral to the smooth operation of CentraCare's Patient Financial Services. Your role goes beyond simply managing day-to-day operations; you are the bridge that ensures both patient satisfaction and organizational financial health. Your primary responsibility is to ensure that the customer service and collections teams are working efficiently and in alignment with CentraCare's mission, values, and goals while optimizing the billing, customer service, and collections processes. This involves managing and motivating your teams to provide excellent patient care while ensuring that the necessary payments are collected for services rendered. You will set clear performance expectations, provide regular feedback, and conduct performance evaluations that motivate and guide your team to achieve departmental goals and identify areas for improvement and conduct ongoing training. Remain up to date with healthcare laws and regulations and ensure that your team adheres to all necessary compliance standards. Generate and analyze reports related to collections, payment trends, and customer service performance. Use this data to implement improvements in both collections' strategies and customer service approaches.

Requirements

• Bachelor's Degree in Business or Healthcare-related field or a minimum of 5 years of business office experience in lieu of a Bachelor's degree.
• 5 years of healthcare experience, particularly in revenue cycle.
• 3 years of project management or leadership experience.
• Ability to work independently.
• Strong communication skills and customer relations principles.
• Proficient with Microsoft Office applications and related healthcare systems and software.
• Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.

Responsibilities

• Manage day-to-day operations of the customer service and collections teams.
• Ensure alignment with CentraCare's mission, values, and goals.
• Optimize billing, customer service, and collections processes.
• Set clear performance expectations and provide regular feedback.
• Conduct performance evaluations and ongoing training.
• Stay updated with healthcare laws and regulations.
• Ensure compliance with necessary standards.
• Generate and analyze reports related to collections and customer service performance.
• Implement improvements based on data analysis.

Benefits

• Medical insurance
• Dental insurance
• Paid time off (PTO)
• Retirement plan
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree