Manager, Massachusetts Veteran Connect
About The Position
The Massachusetts Veteran Connect Program is funded by the Massachusetts Executive Office of Veterans Services to provide outreach, case management and stabilization services and financial assistance to underserved Veterans and their families is select cities and towns across Eastern Massachusetts. This program targets Veterans impacted by poverty, racial inequities, domestic violence, behavioral health diagnoses, acute medical conditions and/or other disabilities that are barriers to self-sufficiency. Additionally, this program identifies and connects with Veterans who may not be eligible for U.S. Department of Veterans Affairs funded programming to fill a gap in Massachusetts Veterans Services by providing a parity of services for all Veterans who may be at risk or currently experiencing homelessness. The Manager works closely with the Vice President, Human Services, and the Human Services Leadership Team on program development, implementation, and promotion as well as staff onboarding and ongoing training to ensure smooth operations and compliance with grant requirements. Additionally, this position supervises a team of Massachusetts Veteran Connect Specialists, Housing Navigator, and provides direct outreach, engagement, case management and stabilization services to a small case load.
Requirements
- Bachelor’s Degree and three years’ experience with the Veteran population, mental health and substance use disorders, homelessness, outreach and/or case management.
- 3 years of supervisory experience, preferred.
- Experience with case management, navigating community-based resources and subsidized housing placements, required.
- Strong understanding of and commitment to Motivational Interviewing, Harm Reduction, Cultural Competency, Housing First and Trauma Informed Care.
- Excellent customer service skills and the ability to communicate professionally with Veterans, team members and partners.
- Proficiency with electronic databases and computers.
- Experience with crisis intervention and de-escalation.
- Flexible self-starter with strong analytical skills.
- Must have leadership, organizational, and interpersonal skills.
- Valid Massachusetts Driver’s License, required.
- Must be able to travel in the greater Boston area, conduct street outreach and work in the community; must be able to travel to Haverhill to work out of NECHV Haverhill office as-needed.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and databases.
- Strong written and oral communication skills.
- Ability to work with complex, homeless, and at-risk Veteran population.
- Maintain strong personal and professional boundaries.
Nice To Haves
- Knowledge of military culture.
Responsibilities
- Lead the day-to-day oversight of the Massachusetts Veteran Connect Program and work to ensure that program is in compliance with and achieving all its grant deliverables.
- In conjunction with the Human Services Leadership team, Veteran Service Officers and other community stakeholders, implement creative strategies to promote the program and conduct outreach activities to establish program referrals.
- Hire, onboard and supervise Massachusetts Veteran Connect team members to maintain overall team productivity, positive morale, and ongoing professional development.
- Maintain a small caseload Veterans of about 5 to 10 Veterans annually and provide home visits.
- Ensure Veterans are swiftly and proactively connected with the services, benefits and care that will best meet their needs and goals.
- Provide appointment accompaniment as needed.
- Work with the Director of Performance Monitoring and Evaluation and HMIS Systems Manager to ensure data collection is comprehensive, streamlined, accurate, timely and is in compliance with agency and funding needs/processes.
- Complete monthly reporting.
- Prepare for and participate in site visits.
- Work closely with the finance department to accurately submit and track financial assistance, ensuring compliance with the program budget.
- Manage and provide supervision to Pine Street Inn’s team to ensure compliance with the MVC program model, deliverables and data requirements.
- Oversee the Housing Navigator grant, funded by the City of Boston.
- Provide direct supervision to the Housing Navigator and ensure compliance with deliverables and quarterly reporting.
- Ability to embrace and demonstrate NECHV’s Harm Reduction and Trauma Informed Care models within all aspects of the work.
- Work to establish community resources and partnerships that will assist in providing comprehensive services to Veterans.
- Ensure Veterans are quickly linked to financial resources, housing path and other resources that will help resolve their housing crisis.
- Deliver the highest customer service experience to all internal and external customers.
- Assist team to connect with Veterans that self-present or cold call the Center to internal and external resources when appropriate.
- Oversee permanent housing follow-up process and ensure data is accurately recorded.
- Reference the Airtable referral system to check for new referrals and assign referrals to team members.
- Attend department meetings, trainings, case conference and facilitate weekly team meetings and individual supervision meetings.
- Take initiative to perform other duties as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
