Manager, Marketing - Onsite Columbia, South Carolina

BlueCross BlueShield of South Carolina•Columbia, SC

2d•Onsite

About The Position

Within assigned division, manages various projects and provides management/functional staff support in order to meet sales and retention goals. Manages administrative/support staff, Service Representatives/Agents. Description Location: This position is onsite full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229 What You Will Do: Manages daily service/administrative-related activities to include paperwork, administrative/service requests, weekly and monthly activity/production reports, etc. Analyzes program effectiveness and appropriate use of technology, and develops/implements/oversees overall marketing strategies, programs, and/or events. Monitors the marketplace to identify trends in sales, competitors, product designs and reports this data to management. Prepares and supervises the implementation of plans for new products. Trains staff, vendors, and program personnel in product knowledge and assists staff in developing technical servicing skills to ensure maximum competency and professionalism. Performs quality control functions for work performed and makes recommendations on process improvements. Recruits/selects/develops/guides staff and ensures excellent customer service is given to employees, customers, management, etc. Monitors department performance and productivity. May develop policies/procedures and communicates any changes/updates to staff. Ensures quality standards are met and identifies training needs of staff.

Requirements

Bachelor's Degree
4 years job related work experience or Associate's and 2 years job related work experience
5 years proven experience in sales and/or account management.
2 years lead and/or supervisory experience or equivalent military experience in grade E4 or above (may be concurrent).
Excellent verbal and written communication skills.
Ability to work independently, prioritize effectively, and make sound decisions.
Excellent judgment skills.
Strong customer service, organizational, presentation skills with proven ability to manage projects/work teams.
Proficiency in spelling, punctuation, and grammar skills.
Analytical or critical thinking skills.
Ability to persuade, negotiate, or influence others.
Ability to handle confidential or sensitive information with discretion.
Ability to direct, motivate, and assess performance of others.
Microsoft Office.

Nice To Haves

Bachelor's degree- Business, Management, Marketing, or other related field.

Responsibilities

Manages daily service/administrative-related activities to include paperwork, administrative/service requests, weekly and monthly activity/production reports, etc.
Analyzes program effectiveness and appropriate use of technology, and develops/implements/oversees overall marketing strategies, programs, and/or events.
Monitors the marketplace to identify trends in sales, competitors, product designs and reports this data to management.
Prepares and supervises the implementation of plans for new products.
Trains staff, vendors, and program personnel in product knowledge and assists staff in developing technical servicing skills to ensure maximum competency and professionalism.
Performs quality control functions for work performed and makes recommendations on process improvements.
Recruits/selects/develops/guides staff and ensures excellent customer service is given to employees, customers, management, etc.
Monitors department performance and productivity.
May develop policies/procedures and communicates any changes/updates to staff.
Ensures quality standards are met and identifies training needs of staff.