Manager, Maintenance Support Services

Hertz•Phoenix, AZ

37d•$65,000•Remote

About The Position

The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs.

Requirements

Four-year college degree preferred, HS diploma required
Technical Certifications, automotive mechanical repair and body damage
3 years of previous maintenance management experience
Experience working in cross functional teams
LSS certifications a plus (YB, GB)
LSS experience
Strong technical vehicle knowledge
Familiarity with Hertz rental practices and/or RAC operations a plus
Leadership
Familiar with Automotive technology
Inventory Management
Training & Development
Process Oriented
Computer literate and detail oriented
Drives Execution
Effective Communication
Manage up and down support chain
Drive Collaboration
Effective Communication
Mentor and coach
Builds Talent
Demonstrates Initiative
Display Region Perspective
Operational Excellence
Passion for Customer Service & Stakeholder Success
Strategic Thinking
Principled Leadership
Use Insightful judgment
Trust and Integrity
Personal Accountability
Agility and Adaptability
Change manager
Principled leadership – high level of integrity.
Detail oriented

Responsibilities

Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability
Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards.
Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs
Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age.
Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition.
Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM
Optimize the utilization of Hertz internal repair technicians
Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases.
Manage vended shops deliverables, ensure capacity to deliver expected OOS results.