Manager Loyalty Benefits

JetBlue Airways Corporation•New York, NY

2d•$81,000 - $136,200•Onsite

About The Position

The Manager, Loyalty Benefits is responsible for developing the optimal suite of benefits for TrueBlue members, Mosaic members, and JetBlue Card holders. This role will support the broader Loyalty organization by setting the vision for TrueBlue program benefits and how benefits across the entirety of the ecosystem work together with one another. This role will ensure that program benefits are compelling and properly implemented and understood. Through this candidate’s work, JetBlue will look to offer a compelling TrueBlue program that appeals to all types of JetBlue customers.

Requirements

Bachelor’s degree in Business, Economics, Finance, Statistics, Marketing, or a related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
Five (5) years of airline, loyalty, finance or commercial experience
Strong proficiency in using SQL, Microsoft Office, especially Outlook, Excel and PowerPoint
Strong analytical and problem-solving skills
Ability to manage multiple competing priorities in a fast-paced environment
Comprehension of loyalty program space
Ability to build relationships and work across all levels and influence with impact
Available for occasional overnight travel (10%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Expert in data analytics and visualization software (Tableau, etc.)
Ability to cultivate a broad understanding of the entire TrueBlue program including marketing, operations, metrics, financials/liability, customer service and training
Knowledge of airline industry trends and travel technology

Responsibilities

Plan member benefits for TrueBlue and Mosaic customers within the TrueBlue loyalty program
Develop benefit mix across various JetBlue co-branded credit cards
Analyze usage and cost/benefit of existing and newly proposed TrueBlue member benefits
Work with internal matrix partners to ensure benefits are built sustainably and properly communicated to customers
Identify and analyze industry trends and benchmark TrueBlue against competing programs to ensure competitiveness
Evaluates and recommends new ways to create customer loyalty
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned