Manager, Live Event Streaming Ops

Samsung Electronics•Los Angeles, CA

1d•$140,000 - $165,000

About The Position

The Samsung Global Services team is dedicated to advancing Smart TV and mobile services by creating intelligent, integrated, and cross-platform solutions that deliver exceptional entertainment experiences to users. Samsung TV Plus is a pioneering FAST (Free Ad-Supported TV) and VOD (Video-On-Demand) service, available in over 30 countries and reaching millions of devices globally across TV and mobile platforms. As one of the first FAST platforms with more than 630 million active devices, Samsung TV Plus now provides over 4,300 channels worldwide, along with thousands of shows and movies on-demand. This manager-level position within the Global Content Operations team will be responsible for producing and managing events for Samsung TV Plus, ensuring seamless streaming experiences and representing Samsung on-site at events. This role involves traveling to various locations to oversee event production, coordinate with streaming vendors, and ensure alignment with Samsung's brand and technical standards. Additionally, the role will also create and manage events on the platform's CMS (Content Management System) to ensure smooth integration and delivery to device. As Samsung TV Plus expands its live content portfolio, encompassing concerts, sports, and stunt events, this role will be pivotal in executing this vision. The position will entail substantial travel, with the incumbent expected to attend various locations to oversee event production and manage on-site operations effectively. Given the nature of live events, many engagements will occur on nights and weekends, requiring flexibility and dedication.

Requirements

5+ years of experience in event production, streaming, or similar roles.
Proven experience in managing live streaming operations for large-scale events.
Knowledge of content delivery networks (CDNs) and encoding standards.
Proven ability to design and implement organized, efficient processes from complex and chaotic environments within a rapidly scaling platform.
Excellent problem-solving skills and ability to troubleshoot technical issues in real-time.
Experience working with global teams and managing international events.
Bachelor’s Degree in Media Production, Broadcasting, Engineering and/or equivalent related work experience required

Nice To Haves

Technical understanding of content delivery for FAST linear and VOD a plus.

Responsibilities

Event Production and Management: Plan, produce, and execute live events for Samsung TV Plus, spanning various content types such as music concerts, sports, and stunt events.
Oversee all aspects of event production, including pre-event planning, on-site execution, and post-event analysis.
Collaborate with internal teams and external partners to ensure seamless event delivery.
CMS Event Creation and Management: Create, configure, and manage events on the platform's CMS to ensure smooth integration and delivery.
Ensure all event metadata, schedules, and technical settings are accurately configured.
Monitor CMS workflows to identify and resolve issues related to event scheduling and content delivery.
On-Site Representation: Represent Samsung at live events, acting as the primary point of contact for stakeholders and vendors.
Ensure Samsung's brand and technical standards are upheld during event execution.
Build and maintain relationships with event organizers, vendors, and other key stakeholders.
Streaming Vendor Coordination: Coordinate with streaming vendors to ensure alignment on technical requirements, workflows, and deliverables.
Troubleshoot and resolve technical issues related to live streaming during events.
Evaluate and select new vendors to enhance the quality and reliability of live event streaming.
Technical Oversight: Ensure compliance with technical specifications and quality standards for live event streaming.
Monitor streaming performance in real-time and implement contingency plans to address issues.
Provide feedback to vendors and internal teams to improve future event production.