Manager, Legal Ops Technology

Salesforce • Indianapolis, IN

11d • Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 03/06/2026. The Salesforce LCA (Legal & Corporate Affairs) Operations Strategic Initiatives & Innovation team is an integral part of our LCA organization, leading business transformation to optimize operations, drive innovation, spearhead AI transformation initiatives, and enable a data-driven culture for scale and growth. Our LCA Ops Strategic Initiatives & Innovation team is currently seeking an experienced, manager-level business systems analyst or legal technologist to lead corporate strategic and functional initiatives representing Legal & Corporate Affairs. This role is fundamental in AI transformation, providing program leadership, innovative design thinking, and data-driven decision insights to ensure legal requirements are met with clear objectives and success measures. This role will partner deeply with cross-functional teams and leaders at all levels. This role involves business requirements and process documentation, solution design, configuration leveraging the Salesforce platform, analytics tools, AI platforms, as well as integration with 3rd party applications and internal data sources. The ideal candidate will have deep hands-on experience on the Salesforce platform (particularly Service Cloud), understand how to build and leverage analytics, and implement AI solutions to transform business process and surface practical business insights. This individual will have a passion for customer success, leading-edge technologies, Salesforce platform capabilities, data intelligence, AI-powered and process automation solutions. This role will work out of our Atlanta or Indianapolis office three days a week.

Requirements

• Experience in business analysis and process design (required)
• Experience using AI tools for personal productivity and workflow automation, with understanding of AI capabilities and limitations (required)
• Must be organized and possess a high level of understanding of data structures, confidentiality and data protection.
• Self-starter, results oriented, entrepreneurial style
• Hands-on Project Management experience
• Outstanding oral and written communication skills; able to communicate and effectively influence outcome at all level of the organization
• Ability to deal with conflicts in a cross functional environment.
• Ability to use personal influence to build positive working relationships with subject matter experts
• 5+ years of total work experience in related areas
• Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Nice To Haves

• Proven Salesforce Platform hands-on configuration experience and associated certifications (preferred)
• Experience implementing AI solutions and technologies in business environments (preferred)
• Demonstrated experience in data analysis, including proficiency with associated tools, including Salesforce Reports and Dashboards and Tableau (preferred)
• Experience working with legal and compliance stakeholders or in legal and compliance environments (preferred)

Responsibilities

• Define and implement practical AI and Salesforce platform configuration solutions, and/or partner with IT to drive the implementation of more complex systems enhancements.
• Provide ongoing technical and operational support for LCA owned and managed technology, and/or partner with IT to support technology used by LCA
• Analyze and document as-is business processes and tools
• In partnership with business teams, drive design and documentation of to-be processes and business/system requirements.
• Lead business transformation initiatives using AI technologies to automate workflows, enhance decision-making, and optimize legal operations.
• Leverage data to drive insightful analysis that helps us best execute Legal & Corporate Affairs objectives and/or optimize our operations.

Benefits

• We have a public-facing website https://salesforcebenefits.com/ that explains our various benefits, including medical, dental, 401k, ESPP, generous parental leave, adoption assistance, fertility benefits, and more.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed