Manager, Learning Operations

Milliman•Salt Lake City, UT

2d•$93,700 - $177,675•Remote

About The Position

The Learning Operations Manager is a strategic leader responsible for overseeing the operational delivery of global Learning & Development (L&D) initiatives. This role manages a cross-functional team—including a LMS Administrator, Training Coordinators, and Instructional Designers/Developers—across multiple geographies (US and India). The Learning Operations Manager ensures operational excellence, compliance, and continuous improvement within the L&D function, driving impactful learning experiences that support organizational goals. This position partners with HR, IT, and business leaders to optimize learning technologies, processes, and programs, while fostering a culture of growth and performance.

Requirements

Bachelor's degree in related field. Master’s degree preferred.
Minimum 7 years of experience in an L&D-related role.
Minimum 5 years of experience managing a team.
Previous experience working in a global L&D function with exposure to EMEA and APAC.
Demonstrated performance in instructional strategy, design, and delivery for a global workforce.
Experience with multiple learning delivery approaches.
Applied knowledge in instruction systems design (ISD) and adult learning principles.
Experience with Absorb (or other similar LMS), Wrike (or similar PM tool), PowerBI, Articulate360, Canva, and other standard learning development tools.
Project management skills including the ability to manage complex programs within complex organizational structures.
Demonstrated ability to show L&D program effectiveness through compelling and measurable metrics.
Ability to build cross-functional relationships and collaborate at all levels in an organization.
Excellent written and verbal communication skills; demonstrated experience managing department communications.
Ability to influence without authority in a decentralized structure and to think strategically about the solutions to offer.

Nice To Haves

Prior experience in decentralized professional services firms.
Ability to travel occasionally.

Responsibilities

Ensure successful execution of all department offerings.
Market and communicate department offerings.
Manage day-to-day scheduling and logistics of training sessions and programs offered worldwide.
Manage vendor relationships, contracts, and budgets in support of scheduled programming.
Partner with Learning and HR Business Partners to enhance team effectiveness within the business.
Gather and analyze metrics to evaluate impact of learning programs and inform stakeholders. Create dashboards and reports.
Collaborate with compliance, legal, IT, and other business units to identify solutions to compliance training requirements.
Oversee scheduling, administration, and reporting of compliance training as required by various business units across Milliman.
Manage the Learning tech stack, including the LMS (Absorb), content development, communication, and project management tools.
Liaison with IT, HR, and other departments for seamless technology integration between platforms.
Manage the selection and implementation of new learning technologies.
Analyze workflows to enhance Learning & Development department processes and operations.
Collaborate with the HR Service Center for the completion of repetitive tasks.
Facilitate improvements to department’s processes, ensure all SOPs are kept up-to-date, reinforce file organization and project management standards.
Create templates and models to accelerate content creation.
The ideal candidate will have experience designing and development various forms of digital content sufficient to supervise instructional designers/developers in the creation and/or update of superior learning content.
There will be opportunities to facilitate in-person and online instructor-led sessions—IF that appeals to the person in this role (no pressure!).

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman