Manager, Learning & Development

ConnectWise•Tampa, FL

20h•Hybrid

About The Position

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Manager of Learning and Development is responsible for leading a team of entry level to experienced professionals focused on designing and delivering information about ConnectWise suite of products using multiple media platforms, primarily through a custom Content Management Systems (CMS) and Learning Management Systems (LMS). This role supports the Education teams in both administrative and technical aspects of CMS by creating curriculum, deploying, and maintaining learning content.

Requirements

Ability to manage projects and processes independently with limited supervision.
Exceptional leadership and customer service skills
Willingness to work in a team environment
Strong organizational skills to give the team direction
Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
Excellent presentation and communication skills
Ability to interact positively and openly with peers, subordinates, upper-management, and external business contacts
Ability to translate market requirements and business objectives into changes in online content
Strong project management, leadership, and team building skill
Basic knowledge of CSS/HTML
Understanding of search, SEO, and designing with web standards
Strong analytical and problem-solving skills
Ability to resolve, or coordinate the resolution, of complex problems in a flexible and logical manner
Knowledge of learning and development best practices and instructional learning methodologies
Strong knowledge and skills in graphic and multimedia design, production, and content authoring tools like Photoshop, Illustrator, Premier Pro, or Articulate
Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment.
Bachelor’s degree in related field or equivalent business experience
4+ years of relevant experience
2+ years of managerial experience.
Experience using CMS, Documentation Management System, LMS, and/or responsive web design
Experience with learning technologies like Articulate, Captivate, Camtasia, or Lectora

Nice To Haves

Master’s degree in related field

Responsibilities

Sets goals and objectives for team members for achievement of operational results
Supervises support and/or professional level colleagues
Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
Leads and prioritizes the daily activities of the team
Manages, mentors, and coaches to develop a collaborative and dynamic team
Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
Manages University content for ConnectWise suite of products in accordance with organizational policies and goals
Assures that all courseware (how to videos, courses, blueprints, recorded webinars, etc.) are updated to support product releases
Oversees all operational aspects of LMS
Ensures all necessary internal process documentation is organized and functional for corresponding colleagues
Supervises, onboards, and develops training for the University team and establishes career growth opportunities
Ensures that University eLearning materials are aligned to company strategies and initiatives
Ensures the continued use of appropriate technology to create and maintain effective, timely end-user instructional content for partners and colleagues
Participates in occasional content definition and creation of partner-facing training
Assists other departments with defining and creating eLearning content and materials for partners or colleagues
Ensures that web-content meets established guidelines and organizational goal.