Manager, Learning and Development

Holland America Group•Fort Lauderdale, FL

2h•Hybrid

About The Position

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. We are looking to hire a Manager, Learning & Development. The Manager, Learning & Development (L&D) is responsible for driving learning initiatives that align with strategic objectives and alignment across all Fleet training programs for Princess Cruises. This role provides regular updates to leadership and key stakeholders on project progress and outcomes. The L&D Manager partners closely with business leaders and corporate stakeholders to ensure learning strategies are aligned with business objectives. Success in this role requires strong project management skills and the ability to influence across functions, and a commitment to delivering high-quality learning solutions. Success in this role requires influencing, fostering collaboration and forming relationships with stakeholders, and maintaining a high standard of learning excellence. The Manager, L&D also supports the delivery of high-quality training aligned with Princess Cruises’ standards, regulatory requirements, business objectives, governance strategy creation, best practices (ADDIE), and framework to direct stakeholders. The L&D Manager is responsible for the following key responsibilities: Program Planning & Execution, Stakeholder Collaboration, Strategic Analysis and Continuous Improvement. Here’s a summary of what Princess is looking for in a Manager, Learning & Development. Is this you?

Requirements

Minimum of 3-5 years of experience in L&D or Bachelor's degree in Human Resources or equivalent professional qualification
4+ years of management experience or equivalent experience in leading projects/programs is required
Background in leading and delivering project process for all learning initiatives
Strong prior experience in project management and stakeholder engagement skills across departments is necessary
Proven track record of implementing blended learning strategies and driving continuous improvement in training delivery required
Strong prior project management and stakeholder engagement skills, as well as a proven ability to manage compliance processes, are essential
Strong understanding of Learning Models and their applications, particularly in maritime contexts
Experience in project management and collaborating with multiple stakeholders across departments is necessary
Strong attention to detail
Ability to manage complex processes across multiple stakeholders
Strategic thinking with a focus on compliance and operational excellence
Understanding of workplace policies and procedures
Familiarity with team collaboration tools and techniques
Strong time management and organizational skills
Ability to maintain reliable and consistent attendance
Capacity to be punctual and meet deadlines
Ability to collaborate effectively with colleagues and work as part of a team
Demonstrated professionalism in all interactions and tasks

Responsibilities

Lead the end-to-end delivery of approved learning programs/process and develops a detailed project plan that includes managing scope, timelines, dependencies and risks
Leads standardized governance and Steering Committee review to drive alignment, consistency, and accountability
Monitor program progress and proactively adjust plans to address challenges or changes in scope
Manage learning program budget in partnership with Fleet L&D Specialist
Partner with internal stakeholders and leaders to ensure learning programs remain compliant and meet regulatory requirements
Facilitate alignment on program goals, scope, timelines, and success metrics
Lead the prioritization of new and ongoing training requests to ensure learners receive timely and relevant learning
Foster strong collaboration across Hotel Training Team, Maritime Training Team, Fleet leadership and partner teams to ensure shipboard training needs are clearly communicated and effectively facilitated
Develop and set the learning methodology and track ongoing measurement of program effectiveness and impact leveraging dashboards and key metrics
Develop clear, concise reports and dashboards to communicate insights to stakeholders and leadership
Leverage project management tools for tracking all project steps and to support data-driven decision making
Analyze training data and feedback to continuously improve learning initiatives
Evaluate training performance and maintain strong, collaborative relationships to support long-term L&D objectives
Incorporate stakeholder feedback to continuously improve learning programs and execution