Manager, Learner Services

ReUp Education

2d•$70,000 - $75,000•Remote

About The Position

Manage part of our Learner Services team (8-10 people), motivating them, managing performance expectations against goals, using data to inform decisions, and supporting their professional growth. Support Success Coach onboarding and training. Report to our Director of Learner Services with thoughtful and strategic input. Perform quality assurance reviews for their team in coaching and student interactions. Provide feedback for professional development and growth. Assess productivity, identify obstacles, and support Coaches on efficiency and effectiveness. Support systems implementation to collect and share coaching ‘best practices’ and insights steeped in our Coaching Model. Partner with marketing, product and data teams to better understand our universities and students to enhance and strengthen our support systems for students and coaches. Stay up-to-date on current technologies and trends in the higher education and coaching industry, including research-based interventions. Manage complex problems in a fast-paced, workforce-distributed environment. Limited travel (bi-annual retreats/annual LSLT strategy meetings)

Requirements

Bachelor’s degree in a related field.
At least 5 years experience in coaching and developing individuals
At least 2 years experience managing a team of 3 or more a plus
Familiarity with a CRM program (Salesforce preferred) and the Google Suite
Ability to work remotely in a private and quiet working space. Working space at home with a secure network is required.
A data-driven mindset that embraces the use of data to drive and support performance.
Proven multitasking skills in a fast-paced environment.
Highly organized with the ability to coordinate activities that drive goal attainment (OKRs).
A high degree of initiative in resolving issues and developing process enhancements.
You care about ReUp’s mission and are committed to helping us open new opportunities to students.

Nice To Haves

Higher ed and/or ed tech experience a big plus

Responsibilities

Manage part of our Learner Services team (8-10 people), motivating them, managing performance expectations against goals, using data to inform decisions, and supporting their professional growth.
Support Success Coach onboarding and training.
Report to our Director of Learner Services with thoughtful and strategic input.
Perform quality assurance reviews for their team in coaching and student interactions. Provide feedback for professional development and growth.
Assess productivity, identify obstacles, and support Coaches on efficiency and effectiveness.
Support systems implementation to collect and share coaching ‘best practices’ and insights steeped in our Coaching Model.
Partner with marketing, product and data teams to better understand our universities and students to enhance and strengthen our support systems for students and coaches.
Stay up-to-date on current technologies and trends in the higher education and coaching industry, including research-based interventions.
Manage complex problems in a fast-paced, workforce-distributed environment.
Limited travel (bi-annual retreats/annual LSLT strategy meetings)

Benefits

Medical, dental, and vision insurance for employees
We pay 100% of the employee's premium and 50% of any dependents' premiums
FSA or HSA available
Company paid short term disability, long term disability, and life insurance for employee
Flexible time off and remote work opportunity
15 paid holidays per year (including Juneteenth and the last week of the calendar year)
Company wellness days (2 per year)
Day of Service (Paid day for volunteering)
401(k) plan
Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
A diverse team that fosters a high level of collaboration despite being highly distributed