Manager, Leadership Coaching

IMPACT Group•Chesterfield, MO

4d•Hybrid

About The Position

IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles – working in their hometown, remotely or literally, anywhere in the world. We’re on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes – large and small, national and global – our business model emphasizes the importance of human connections. Join IMPACT Group and you’ll be helping others move their careers forward! Candidates in the Greater St. Louis, MO Area preferred, especially if they are able to occasionally come into the Chesterfield office. This is a US-based position available to candidates who reside in the following states : AL, CA, FL, GA, IL, MO, MI, NC, NJ, NY, TX, WA. This is a full-time, exempt position with benefits. Job Summary : Manages IMPACT Group’s individual coaching practice for individual leadership and executive coaching, collaborates on development of 1:1 leadership development programs, coordinates leadership development pre-sales support for individual coaching programs, provides coaching to leaders and executives and performs special projects.

Requirements

5+ years of experience working in Talent & Leadership Development or related field.
Must have led others at a manager level or above in a corporate business environment; managing independent contractors preferred
5+ years of experience as a leadership and executive coach who coaches director level and above individuals.
Coaching certification required; ICF certification highly regarded.
Experience supporting sales team from a subject matter expertise perspective.
Instructional design experience building training programs and experience delivering and facilitating programs highly regarded.
Dynamic, interactive workshop facilitation skills and significant workshop facilitation experience with audiences from a variety of industries and levels.
Project management and change management skills and experience, including ability to make decisions, manage timelines and respond to client requests.
Experience in supervising, evaluating, coaching and guiding others required.
Consultative business development experience, including contributing to/developing proposals and assisting in closing business.
Exceptional ability to quickly learn the business strategy, approach and culture of various clients.
Excellent written and oral communication skills.
Skilled in creating written materials using MS Word, Excel, and PowerPoint which project a professional image.
Works independently; resourceful; enjoys working in a fast-paced environment with tight timelines; able to navigate and make decisions in novel situations amidst a level of ambiguity.
Deep knowledge of current leadership, human resources and talent development trends.
At least 5% of overnight travel as required based on client needs.

Nice To Haves

Experience managing and motivating a group of geographically dispersed, remote coaches.
A positive attitude, creative mindset and the ability to anticipate client needs and quickly problem solve and provide a variety of solutions.
Outgoing and charismatic leadership style with a history of instilling and promoting enthusiasm for the business among subordinates, peers and vendors.

Responsibilities

Manages executive coaching practice
Manage executive coaches, providing real-time performance feedback ensuring coaches deliver quality work per client and IMPACT Group specifications and keeps required documentation.
Coordinate coaching guides and supporting materials for coaching programs.
Manage quality management for programs.
Hire, train, onboard and mentor coaches.
Guide and advise coaches on troubleshooting issues and challenging coaching situations.
Maintain open communication and positive relationships with coaches including hosting quarterly coach networking / development forum.
Quantify and communicate results to client or to sales for delivery to clients.
Maintain profitability / margins in executive coaching program, including setting coach rates, invoicing schedules and approving client invoices.
Provide direct client support and maintains responsive communication for key Executive Coaching accounts.
Leads 1:1 leadership development programs
Oversee scalable coaching and LeaderQ, ensuring high-quality coaching experiences and measurable outcomes.
Create delivery and program management processes for technology enabled programs.
Develop and refine coaching frameworks, methodologies and best practices to ensure consistency, quality and effectiveness across coaches.
Build, train and manage a network of geographically dispersed coaches, ensuring alignment with program standards and client needs.
Establish metrics, reporting and analytics to demonstrate coaching impact and ROI for clients and internal stakeholders.
Coordinates leadership development pre-sales support for 1:1 coaching program sales
Coordinate subject matter experts for sales calls when approved.
Serve as subject matter expert as needed in sales processes; effectively consults, guides and influences clients to enhance program sales.
Consult on development of proposals and statements of work.
Evaluate and establish pricing for programs within established ranges in collaboration with other team members.
Serves as leadership and executive coach
Maintain a small coaching caseload for scalable and mid-level programs.
Handles special projects
Develop, manage and complete special projects as assigned with a keen eye on quality, project management, change management, innovation, results, and strategic growth.
Support relocation and / or outplacement coaching solution lines during peak volumes.