Manager/Lead - Full Time

Radkin•Fort Lauderdale, FL

10d•$40,000

About The Position

Luxury Highrise Lead Concierge Full Time Main Shift: 7:00 AM - 3:00 PM Monday - Friday with expectations to cover or adjust based on staffing needs. Work Hours: 40-50 hours per week Salary of $40,000 per year About Us Founded in 2006 by Gill Plummer, Radkin is a premier residential service provider specializing in luxury high-rise condominiums and gated communities. Our services include concierge, valet, and courtesy patrol. Our staff are attentive, perceptive, and genuinely care about making clients feel seen, heard, and cared for. Radkin has proudly served Texas for 18 years and is excited to expand to South Florida, Central Florida, and Atlanta, continuing our mission of providing unrivaled residential service excellence. Position Overview This is a full-time position critical to upholding the elevated standards of service to our residents. We are currently seeking a dedicated and polished Lead/Manager to join our team at one of our premier luxury properties. As part of a 24/7 operation, flexibility is essential; candidates must be available to work various shifts, including holidays, as needed to ensure seamless coverage and continuity of service. Mission Statement: The mission of this role is to serve as a welcoming and reassuring presence within the community—offering both visibility and approachability. This individual plays a key role in fostering a sense of safety, comfort, and attentiveness by maintaining a proactive stance and consistently demonstrating a positive, service-oriented attitude. Their presence reflects the overall care and high standards of the property.

Requirements

Must reside in Houston area
Strong leadership and management skills
Availability to work (specific days) per week, with the possibility of overtime
Conflict resolution skills
Physical – sitting, standing, walking
Knowledge of Outlook and Teams application software
Basic computer and typing skills
Reliable transportation

Nice To Haves

Prefer 1 year customer service experience

Responsibilities

Provide leadership and direction to the concierge team to ensure the delivery of exceptional service to all residents, guests, and visitors.
Develop, implement, and uphold operational policies and procedures that promote efficiency, consistency, and high service standards.
Maintain a consistently professional demeanor and uphold superior levels of customer service at all times.
Recruit, train, and mentor new concierge team members, ensuring they are well-equipped to provide outstanding support and hospitality.
Welcome and assist residents, guests, and visitors, guiding them to the appropriate individuals or areas with courtesy and discretion.
Monitor feedback from residents and guests, identifying trends and implementing enhancements to elevate satisfaction and overall experience.
Coordinate and communicate effectively with other departments to deliver a seamless, five-star experience across all touchpoints.
Execute location-specific responsibilities and tasks as required to support daily operations.