Manager/Lead - Full Time
About The Position
This is a full-time position critical to upholding the elevated standards of service to our residents. We are currently seeking a dedicated and polished Lead/Manager to join our team at one of our premier luxury properties. As part of a 24/7 operation, flexibility is essential; candidates must be available to work various shifts, including holidays, as needed to ensure seamless coverage and continuity of service. Mission Statement: The mission of this role is to serve as a welcoming and reassuring presence within the community—offering both visibility and approachability. This individual plays a key role in fostering a sense of safety, comfort, and attentiveness by maintaining a proactive stance and consistently demonstrating a positive, service-oriented attitude. Their presence reflects the overall care and high standards of the property.
Requirements
- Must reside in Houston area
- Strong leadership and management skills
- Availability to work (specific days) per week, with the possibility of overtime
- Conflict resolution skills
- Physical – sitting, standing, walking
- Knowledge of Outlook and Teams application software
- Basic computer and typing skills
- Reliable transportation
Nice To Haves
- Prefer 1 year customer service experience
Responsibilities
- Provide leadership and direction to the concierge team to ensure the delivery of exceptional service to all residents, guests, and visitors.
- Develop, implement, and uphold operational policies and procedures that promote efficiency, consistency, and high service standards.
- Maintain a consistently professional demeanor and uphold superior levels of customer service at all times.
- Recruit, train, and mentor new concierge team members, ensuring they are well-equipped to provide outstanding support and hospitality.
- Welcome and assist residents, guests, and visitors, guiding them to the appropriate individuals or areas with courtesy and discretion.
- Monitor feedback from residents and guests, identifying trends and implementing enhancements to elevate satisfaction and overall experience.
- Coordinate and communicate effectively with other departments to deliver a seamless, five-star experience across all touchpoints.
- Execute location-specific responsibilities and tasks as required to support daily operations.
Benefits
- Annual bonuses
- Paid benefits
- Paid time off
- Promotion opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
