Manager, Lab Support Services

Labcorp • Dublin, OH

24d • $74,000 - $90,000

About The Position

Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? Labcorp is seeking a Pre-Analytical Support Services Manager to join our team in Dublin, OH. In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp: "Improving Health, Improving Lives".
Pay Range: $74,000 - $90,000 per year
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Work Schedule: Monday- Friday 12:00am (Midnight)- 8:30am, Additional days and hours as needed.

Requirements

• High school diploma is required; Associate's or higher degree is preferred
• Prior supervisor experience managing several direct reports
• Minimum 5 years of relevant job experience
• Experience in a high volume clinical laboratory or production environment is required.
• Direct Accessioning experience required
• General understanding of laboratory operations, policies and procedures
• Proven success in training and developing pre-analytical employees
• Ability to problem solve and provide solutions under minimal supervision
• Proficient with Laboratory Information Systems and Microsoft Office
• Strong communication skills; both written and verbal
• High level of attention to detail with strong organizational skills
• Comfortability making decisions in a changing environment
• Ability to handle the physical requirements of the position

Nice To Haves

• Previous experience managing people leaders is a plus

Responsibilities

• Manage the daily operational activities of the specimen accessioning department
• Effectively manage the staffing of the department and monitor the production schedule to ensure adequate coverage and proper use of overtime, and adjust as needed
• Directly supervise, train, and mentor support services supervisors and have ownership and responsibility for all departmental staff
• Ensure the diagnostics laboratory provides market leading service levels, meeting the needs of our clients and corporate service metrics established for TAT
• Resolve client inquiries and operational issues in a timely manner by consulting with the Medical Director, Technical Director, QA, other laboratory managers, discipline directors, laboratory directors or corporate operations
• Ensure laboratory is compliant with corporate, state and federal regulatory requirements (CAP, CLIA, State, ISO, etc) related to personnel safety and quality of laboratory testing as well as professional conduct
• Manage staff including recruiting & hiring qualified and enthusiastic employees, performance management, training and development
• Ensure effective communication with leadership, clients, sales, corporate operations, as well as direct reports and all departmental staff
• Conduct departmental meetings and ensure appropriate departmental communication
• Investigate deviations from established procedures to ensure effective corrective action
• Maintain knowledge in the assigned departments
• Maintain a clean and safe work environment

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees