Manager, Lab Application Scientists, San Jose

Thermo Fisher Scientific • San Jose, CA

6d • Onsite

About The Position

When you’re part of Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. How will you make an impact? The Manager of the Lab Application Scientist Team (San Jose) will have responsibility for delivering outstanding pre-sales support to our North America customer base through active leadership of all product demonstration activities for the product lines and markets supported by the San Jose Chromatography and Mass Spectrometry product demonstration laboratory. The individual will act as an integral part of the Application Support Management Team to optimize best use of resources and knowledge. The successful candidate will build a diverse team of specialists and empower them to address customer problems creatively. The ability to connect successfully with a wide variety of groups both across Thermo Fisher Scientific (sales, vertical marketing, product support, etc.) and within the larger team of sales support managers is key to success in this role.

Requirements

• Bachelor’s degree in Analytical Chemistry, Biochemistry, Biology or higher degree
• Minimum of 5 years of related work experience
• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.
• Proven record of analytical and problem-solving skills must be demonstrated.
• Strong experience in hyphenated mass spectrometry techniques.
• Outstanding written and oral communication skills.

Responsibilities

• Own responsibility for all activities (pre- and exceptional post-sales) in AMER for products and applications supported by the San Jose demo lab in alignment with internal stake holders
• Manage the demo lab in compliance with local Environmental, Health & Safety rules and regulations
• Ensure compliance with all Thermo Fisher Scientific internal and external processes and values
• Build a multifaceted, flexible team environment that allows for creative problem solving.
• Actively work with the team to build relationships within the company and to continually improve skills of team members for future career growth.
• Identify individual or group training needs and coordinate appropriate and timely training.
• Communicate market intelligence and voice of customer (VOC) information obtained during customer interactions to Director Applications AMER, Vertical Marketing, and Product Management
• Manage timely execution and report on all aspects of team activities
• Track and report team relevant key performance indicators.
• Monitor team operating expenses to ensure compliance with established budgets.
• Ability to travel a minimum of 25% will be required.
• Demonstrate Role Model Leader characteristics
• Embody the 4-I values
• Delight customers
• Communicate openly and honestly
• Focus on growth
• Champion employee development

Benefits

• We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension/retirement, and a range of employee benefits!
• Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
• We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
• We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager