Manager, Field Application Scientists, Discovery, West Region

Thermo Fisher Scientific • Bannockburn, IL

6d

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. The Manager of the Discovery Field Application Scientist Team (West Region) will have responsibility for delivering outstanding pre- and post-sales support to our North America customer base in the Omics (primarily proteomics, metabolomics & lipidomics) markets. Primary responsibility will be the support of liquid chromatography and mass spectrometry customers with additional responsibility for related technologies (e.g. ion chromatography, sample preparation, chromatography consumables, etc.). The successful candidate will build a diverse team of specialists and empower them to address customer problems creatively. The ability to connect successfully with a wide variety of groups both across Thermo Fisher Scientific (sales, vertical marketing, product support, etc.) and within the larger team of sales support managers is key to success in this role.

Requirements

• Master's or PhD in a relevant field
• Minimum of 5 years of related work experience
• Strong experience in discovery liquid chromatography mass spectrometry techniques.
• Proven record of analytical and problem-solving skills must be demonstrated.
• Outstanding written and oral communication skills.
• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.

Responsibilities

• Build new customer advocates from newly completed sales.
• Deepen and broaden Thermo Fisher Scientific’s customer relationships with key academic and industry leaders.
• Own responsibility for all pre- and post-sales activities in managed region for products and applications supported by the team in alignment with internal stake holders
• Build a multifaceted, flexible team environment that allows for creative problem solving.
• Actively work with the team to build relationships within the company and to continually improve skills of team members for future career growth.
• Identify individual or group training needs and coordinate appropriate and timely training.
• Communicate market intelligence and voice of customer (VOC) information obtained during customer interactions to Director Applications AMER, Vertical Marketing, and Product Management
• Plan and participate in user meeting events.
• Manage timely execution of all pre- and post-sales activities and report on all aspects of team activities
• Ensure compliance with all Thermo Fisher Scientific internal and external processes and values
• Track and report team relevant key performance indicators.
• Monitor team operating expenses to ensure compliance with established budgets.
• Ability to travel a minimum of 50% will be required.
• Demonstrate Role Model Leader characteristics
• Embody the 4-I values
• Delight customers
• Communicate openly and honestly
• Focus on growth
• Champion employee development

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager