Manager, KYC & Identity Operations

Chime Financial•San Francisco, CA

1d•$130,050 - $180,600•Hybrid

About The Position

We’re looking for a strategic, execution-oriented Manager to lead Identity & KYC Operations within our Financial Crimes & Identity (FCI) organization. You will oversee day-to-day onboarding and monitoring operations that protect our members and ensure adherence to BSA/AML and OFAC regulations. In this role, you’ll partner closely across Compliance, Risk, Operations, Product, and Engineering to strengthen processes, optimize controls, and improve operational efficiency. This role reports directly to the Director, KYC & Identity. The base salary offered for this role and level of experience will begin at $130,050.00 and up to $180,600.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to: Lead strategic development and execution of Identity & KYC operations, including processes, triage, and controls Ensure KYC and sanctions screening compliance with BSA/AML, OFAC, and related regulatory requirements Own escalations, triage workflows, and holistic reviews for Legal & Compliance Partner cross-functionally to enhance workflows and integrate new technologies that improve operational efficiency Oversee and evolve KYC/OFAC policies and standards in partnership with Bank Partners, Compliance, Risk, Product, and Engineering Leverage data analytics and ML-enabled tools to track, analyze, and report on key operational metrics Balance effective compliance controls with a seamless member onboarding and service experience Manage vendor relationships, ensuring solutions meet regulatory and business needs Lead, coach, and develop a global analyst team Develop training programs and ensure teams are aligned with regulatory updates Prepare for and manage internal and external audits, providing reporting to leadership on program effectiveness and risk

Requirements

10+ years of experience in KYC, OFAC, BSA/AML functions
5+ years of people-leadership experience
Deep understanding of CIP, BSA/AML, OFAC, and related regulatory frameworks
Experience with third-party identity verification vendors and tools
Strong analytical skills and experience driving operational improvements
Excellent project management and cross-functional collaboration skills
Experience in a regulated fintech or high-growth environment
Ability to travel up to 10%

Nice To Haves

ACAMS certification strongly preferred

Responsibilities

Lead strategic development and execution of Identity & KYC operations, including processes, triage, and controls
Ensure KYC and sanctions screening compliance with BSA/AML, OFAC, and related regulatory requirements
Own escalations, triage workflows, and holistic reviews for Legal & Compliance
Partner cross-functionally to enhance workflows and integrate new technologies that improve operational efficiency
Oversee and evolve KYC/OFAC policies and standards in partnership with Bank Partners, Compliance, Risk, Product, and Engineering
Leverage data analytics and ML-enabled tools to track, analyze, and report on key operational metrics
Balance effective compliance controls with a seamless member onboarding and service experience
Manage vendor relationships, ensuring solutions meet regulatory and business needs
Lead, coach, and develop a global analyst team
Develop training programs and ensure teams are aligned with regulatory updates
Prepare for and manage internal and external audits, providing reporting to leadership on program effectiveness and risk

Benefits

Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress