KYC Manager

JPMorgan Chase & Co. • Chicago, IL

6h

About The Position

Join our Global Corporate Banking team as a KYC Manager, where you’ll lead a high-performing team, drive robust AML/KYC standards, and make a meaningful impact on regional compliance—all in a dynamic, growth-focused environment.
As a KYC Manager within the Global Corporate Banking team, you will be responsible for the day-to-day overall management of KYC Relationship Officers. You will play a key role in ensuring the business is implementing and maintaining a robust AML/KYC program. Your role will involve managing a team of around 5 KYC Relationship Officers, recruiting, performance management, employee development and coaching, training, and staff readiness. You will also be responsible for maintaining oversight and ultimate responsibility for a regionally aligned KYC portfolio.

Requirements

• BA/BS or equivalent work experience
• Prior experience in preparing and processing KYC forms
• Client Service or Data Quality and Controls experience
• Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively
• Strong analytical and problem-solving skills
• Strong interpersonal skills; ability to partner with internal partners and leverage internal resources
• Prior management/supervisory experience; demonstrated leadership ability
• Demonstrated commitment to coaching and people-development
• Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics
• Proficient in MS Office applications, especially Excel

Nice To Haves

• Excellent attention to detail
• Strong verbal and written communication skills
• Independent, self-motivated, and a team player

Responsibilities

• Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions.
• Coordinate and lead regular team meetings where appropriate.
• Provide KYC Relationship Officers with guidance and resources to perform their specified job functions.
• Facilitate the collaboration of ideas and follow-up to recommend the best solutions.
• Provide support in the process of interviewing and hiring new KYC Relationship Officers.
• Manage the team’s pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team’s broader capacity.
• Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management.
• Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager