Manager IV

TX-HHSC-DSHS-DFPS • Austin, TX

4d • Hybrid

About The Position

Performs highly advanced and supervisory (senior-level) work related to System and Operatives Support (SOS) team in Decision Support Services (DSS). Works under the general direction of the SOS Director with extensive latitude for the use of initiative and independent judgment to establish the team's goals and objectives in conjunction with developing guidelines, procedures and standards to ensure an effective, efficient and accountable system for the SOS team. Work involves overseeing and setting priorities for the SOS team members related to Behavioral Health system enhancements and legislative mandates and inquiries. Responsible for inquiries from the internal and external stakeholders and must use judgment in the level and degree of information disseminated, while maintaining the confidentiality of individual providers or other units. Assures efficient use of resources; facilitates continuous program and process improvement to improve the effectiveness of services and to reduce costs; directs the development and implementation of legislative initiatives and appropriations requests and establishes and evaluates program operation and service delivery benchmarks. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment.

Requirements

• Robust technology and analytical skills are essential to complete job requirements successfully
• Ability to complete milestones and work toward multiple deadlines simultaneously
• Skill in project management with complex and multiple projects that are cross divisions, agencies, and several lines of business.
• Excellent multitasking skills and task management strategies
• Interpersonal and customer service skills are required when meeting with stakeholders
• Strong computer skills and ability to use necessary databases and software
• Confident in decision making and the ability to explain processes or choices as needed
• Able to compile and organize statistical information retrieved and present findings to management
• Well-developed research and analytical skills with good problem solving and lateral thinking ability; Analysis of existing applications to identify weaknesses and develop opportunities for improvements
• Ability to rapidly learn new concepts (technical, risk, business) is a critical success factor in this role
• Team-oriented, must be self-motivated, plan and manage time effectively, and be customer-focused
• Detailed, thorough, diligent individual with robust data analysis and time management skills
• Graduation from an accredited four-year college or university in a related field. Examples include, but are not limited to IT, behavioral/mental health, and business operations. Related experience, examples include, but are not limited to business analysis, operations management, performance improvement, and program management, may be substituted for the required education on a year-for-year basis.
• Two (2) or more years experience as a Manager for large scale IT data warehouse, data analytics, or performance management projects.

Responsibilities

• Manage SOT staff members day-to-day activities to ensure timely completion of assignments.
• Plan, assign, and set priorities with work assignments and legislative driven efforts.
• Ensure development of data reports and dashboards in timely manner.
• Ensure policy and procedures are adhered by staff, in addition to peer review and quality of work product.
• Serves as subject matter expert for developing and integrating new methods and procedures in the system.
• Provide oversight for analytical and data-driven decision-making support for key projects.
• Develop new insights and analyses that inform decisions and help us continue to improve our business processes.
• Provide reporting and performance monitoring to different stakeholders using data drawn from diverse sources.
• Reviews results of trend analyses, productivity studies, financial reports, forecasts, and modeling exercises to provide direction, guidance, and consultation to advise BHS program areas consistent with the programs’ evidence base.
• Provides expert level leadership, manage and directs the multiple highly-complex federal grant requirements including developing and establishing goals and objectives consistent with the agency strategic plan, and identifying needs for implementing BHS statewide service delivery.
• Assesses and analyzes business needs by taking feedback from stakeholders and soliciting feedback from the program staff ensuring information is appropriate for both internal and external customers which may include research, data collection, and analysis of State and Federal laws, rules, regulations, clinical data, and HHSC policies and procedures.
• Makes recommendations to internal stakeholders, program staff and upper management including the director, regarding data related improvements, and delivery modes by producing decision making reports.
• Train staff and other members of the team how to properly organize findings and read data collected through multiple sources.
• Generate and review documentation for all database changes or refinements.
• Performs other duties as assigned and on a timely basis.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees