Manager, Item Management and Data Governance

CVS Health • Woonsocket, RI

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager of Item Management and Data Governance is a strategic, people‑first leader responsible for building, developing, and inspiring a team that supports how the business creates, maintains, and uses product data. This role partners closely with merchandising, inventory, supply chain, and supplier teams to ensure item data enables efficient operations, strong vendor collaboration, and informed business decisions. This leader will guide the evolution of item management practices and foundational data governance activities, balancing structure with practicality as the team continues to mature. Success in this role is driven by strong leadership, business partnership, and influence — ensuring data is understood, trusted, and used effectively across the enterprise. The ideal candidate is a strong communicator and change leader who can translate business needs into clear priorities for the team, coach others through ambiguity, and build momentum toward consistent, scalable data practices.

Requirements

• 5+ years of experience in product data management, item setup, or related retail operations.
• At least 2+ years of experience leading teams or managing people (formal or informal leadership accepted).
• Experience with MDM/PIM platforms (e.g., STIBO) and workflow-driven processes.
• Demonstrated ability to lead through influence, drive organizational change, and collaborate across functions.
• Ability to manage competing priorities in fast-paced, evolving environments.
• Strong analytical and problem-solving skills using tools such as Excel and visualization platforms (e.g. Tableau).

Nice To Haves

• Experience utilizing technical tools, such as: Tableau, SQL
• Self-motivation, entrepreneurial, high-energy individual who can easily function in a high demand, performance-driven environment
• Creative, out-of-the-box thinker who is intellectually curious with a demonstrated interest in learning
• Communicate effectively and succinctly, both verbally and in writing via Microsoft PowerPoint

Responsibilities

• People Leadership & Team Development Lead, develop, and coach a team of analysts and data stewards; build a high‑performing and collaborative culture.
• Set clear goals, expectations, and development plans for team members.
• Foster an environment of accountability, continuous learning, and operational excellence.
• Guide team prioritization, workload balancing, and emerging governance activities.
• Support talent development, hiring decisions, onboarding, and career progression within the team.
• Strategic Leadership, Communication & Change Management Act as a trusted partner to merchandising, inventory, supply chain, digital, finance, store operations, and supplier-facing teams.
• Translate business needs into clear item management and data stewardship priorities.
• Lead change by promoting consistent data practices that support operational efficiency and supplier experience Develop clear communication, training, and reporting that drive understanding and adoption across the organization.
• Prepare executive‑ready updates and recommendations tied to business outcomes and operational impact.
• Item Management & Data Quality Oversight Oversee item setup and maintenance processes to ensure accuracy, completeness, and usability of product data.
• Guide the team in resolving data quality issues, conducting root‑cause analysis, and driving long‑term corrective action.
• Lead programs focused on legacy data remediation, data lifecycle management, and golden record creation.
• Identify gaps and inefficiencies in onboarding and maintenance workflows; design solutions to enhance scalability and automation.
• Champion initiatives that reduce manual effort, improve cycle time, and enhance supplier digital experiences.
• Cross-Functional Partnership & Influence Serve as the primary liaison between item management, merchandising, supply chain, digital, finance, store operations, and vendor partners.
• Influence leaders across business and technology teams to drive governance maturity and accountability.
• Communicate data related issues in clear, practical business terms.
• Build enterprise alignment for data quality initiatives, prioritization, and process optimization.
• Governance Strategy & Risk Management Help establish foundational governance practices, including roles, responsibilities, and basic standards as the team matures.
• Establish and enforce governance standards for item attributes, ensuring accuracy, completeness, and regulatory compliance.
• Monitor data quality through KPIs, dashboards, audits, and remediation processes for both legacy and active items.
• Evaluate new tools, capabilities, and best practices that enhance data governance maturity.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
• For more information, visit https://jobs.cvshealth.com/us/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager