Manager, Data Governance

Inland Empire Health Plan•Rancho Cucamonga, CA

1d•Hybrid

About The Position

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience! The Manager, Data Governance shapes and executes the organization’s enterprise data governance strategy. This role leads initiatives to establish and enforce data policies, standards, and practices across the organization, ensuring data quality, compliance, and security of core data domains, including PII/PHI. The Manager, Data Governance collaborates with cross-functional teams, drives the adoption of data governance frameworks, manages data stewardship efforts, and facilitates day-to-day data-related decision-making processes. The incumbent in this role fosters a data-driven culture and enables the organization to leverage data as a strategic asset. Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Requirements

Minimum of ten (10) years of experience in large-scale data or project management experience
Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection is also required
Bachelor’s degree in Computer Science, MIS, or Information Management from an accredited institution required
In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.
Certified Data Management Professional (CFMP) required
Knowledge of data quality and data protection management practices including those related to the management of healthcare data (i.e., PHI/PII, HIPAA, etc.)
Highly developed skills in priority setting and alignment of project priorities with departmental strategy
Highest personal and professional integrity and strong work ethics
Ability to articulate vision of transformation efforts and a sense of mission
Willingness to take change and provide direction
Results orientation, willingness to commit to a direction and drive operations to completion
Demonstrated ability to manage adversity and challenging situations
Ability to manage relationships and drive collaboration and alignment across business & technical audiences
Ability to develop cooperative and constructive working relationships
Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others
Collaborative team player orientation towards work relationships, strong culture awareness
Ability to break down complex problems and projects into manageable goals
Ability to get to the heart of the problem and make sound and timely decisions to resolve problems

Nice To Haves

Master’s degree in Computer Science, MIS, or Information Management from an accredited institution preferred
Knowledge of data quality and data protection management practices, including those related to the management of healthcare data (i.e., PHI/PII, HIPAA, etc.) preferred

Responsibilities

Manage the enterprise data governance office, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools and data architecture.
Serve as a liaison between business and functional areas and technology to ensure that data related business requirements for managing data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning.
Facilitate and support the development and implementation of data quality standards, data protection standards and adoption requirements across the enterprise.
Define and monitor indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements.
Work with IEHP senior management, comprised of resources from business and IT functional areas, to achieve their objectives; resolve issues escalated from business and functional SMEs.
Manage and prioritize an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities.
Implement and maintain solutions for Data Cataloging and Master Data Management.
Develop tools and methods to track and report relevant key performance indicators (KPIs).
Hire, train, and manage support staff, while monitoring and evaluating outcomes. Conduct performance reviews of each team Member within IEHP guidelines.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.