MANAGER-IT

Century Casinos Inc•Caruthersville, MO

About The Position

The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills of See.Say.Smile to ensure our guests are afforded a remarkable experience. This position is responsible for advanced troubleshooting of PC, printer, telecommunications (phone, fax, cell), network, server, and PBX systems. This position is responsible for installation of approved software. In addition, this position is responsible for writing and reviewing detailed technical documentation where needed.

Requirements

Must be able to obtain and maintain Valid MGC Level 1 Gaming license.
Must be able to receive and maintain all required certification.
Must complete all required company training.
Seven to ten years of experience in computers, networks, problem solving, software, and computer operations with a 4-year degree in related fields or equivalent work experience.

Responsibilities

Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine. Safe – Follow all safety policies and procedures. Friendly - Use customer courtesy skills of See.Say.Smile to provide superior guest service. Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.
Responsible to the Corporate Regional Director/Senior Director of Corporate IT and dotted line to property General Manager for successful performance of assigned duties.
Responsible for the supervision and performance of Specialist, Lead Specialist, and System Analysts.
Assists and advises other departments and Company personnel, as necessary, to assure the successful performance of their assigned job duties and the Company overall.
Develops and manages the budget for IT.
Interfacing with other departments in planning, recommendations, assisting with needs, and implementing computer and telephone hardware/software, systems, and programs.
Maintaining the integrity of casino operational computer and telephone systems. Documentation of systems and procedures.
Review staffing level to maintain budgeted employment. Delegate authority and assigns responsibilities.
Development of staff, interviews, hires, and evaluates. Manages programs and processes to control and reduce loss time injuries.
Review IT activities with General Manager
Other duties as assigned.