Manager, IT Service Americas East

Danaher•Marlborough, MA

47d•Onsite

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust. Learn about the Danaher Business System which makes everything possible. The Manager IT Service East Americas is responsible for developing, implementing, maintaining, and overseeing the enforcement of IT operational policies and the East Coast ITSM Team. This role serves as a point of contact for escalations within the team and customer concerns. Effective interpersonal and strong technical skills are key to success in this position. The vision is for this individual to support the Global Director, IT Service by effectively leading a team of technical professionals and assisting with escalations. This position reports to the Global Director, IT Service and is part of the Information Technology, ITSM Team located in Malborough, MA and will be an on-site role.

Requirements

Experience working in progressive technology and leadership positions.
Proven management and leadership skill; building and maintaining an engaged and motivated team.
Quality security and compliance.
Able to chart the course - able to balance short term and long term objectives in line with the company's long term strategy and immediate priorities.
Able to relay complex information in simple terms to people at varying levels of competence.
Outstanding stakeholder management skills.

Nice To Haves

Collecting, interpreting, and/or analyzing complex data and information
Extensive Knowledge and experience with IT service management frameworks like ITIL including understanding the service lifecycle and core processes such as incident, change, and problem management.

Responsibilities

Provide strategic direction and leadership to all IT activities.
Oversee technical projects in alignment with organizational and platform goals.
Work closely with leaders across Sciex and Danaher to ensure IT services support critical business functions.
Manage the deployment, development, monitoring, maintenance, upgrading and support of organizational IT systems. This will include operating systems, servers, PCs, software apps, telephones and peripherals.
Develop standard operating procedures allied to best practice, and ensuring written protocols and guidelines are provided for IT staff and all end-users.
Keep up to date with the most recent technologies and advising on what new technological solutions and their implementation will meet business and systems requirements.
Develop the organization's IT vision and translating it into actionable goals.

Benefits

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

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