Manager, IT Program Management- Disaster Recovery

Republic Services-posted 10 days ago
Full-time • Manager
Hybrid • Phoenix, AZ
5,001-10,000 employees
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Republic Services is undergoing a dynamic technology transformation, focused on building innovative platforms that drive operational excellence and deliver exceptional experiences for our customers and employees. As part of this evolution, we are strengthening our capabilities in IT Disaster Recovery (DR) and IT Service Management (ITSM) to ensure resilience, reliability, and continuous improvement across our technology landscape. We are seeking a passionate and strategic Manager, IT Program Management , to lead our IT Disaster Recovery (DR) planning and execution efforts, partnering closely with Business Continuity to ensure robust preparedness, testing, and recovery capabilities. This role also champions IT Service Management (ITSM) best practices to drive service quality, streamline incident response, and improve operational efficiency. The ideal candidate brings a strong blend of program leadership, technical expertise, and a proactive mindset approach to drive transformation and safeguard our IT ecosystem.

  • Leads the integration of IT Disaster Recovery (DR) planning and execution into program and project lifecycles, partnering with Business Continuity to ensure preparedness, testing, and recovery capabilities are aligned with business continuity objectives.
  • Provides leadership and oversight for IT Service Management (ITSM) practices across the program, including incident, problem management, change management, and configuration management, to drive service reliability and operational excellence.
  • Lead and oversee the end-to-end DSAR process, ensuring timely, compliant, and efficient responses to data subject requests in alignment with privacy regulations, while driving cross-functional collaboration and continuous process improvement.
  • Provides strategic oversight and tactical execution to ensure program success, including scope, schedule, budget, and resource alignment.
  • Interfaces with senior leadership for matters of operational and technical delivery.
  • Establishes enterprise-wide practices, processes, and tools to enhance information-sharing and collaboration
  • Prepares and reports program status on a periodic basis for senior and executive level management briefings.
  • Manages overall budgets, resource allocation, and forecasting across all projects within a given program.
  • Performs other job-related duties as assigned or apparent.
  • Experience managing or leading IT projects in Agile, Predictive, and Hybrid Methodologies.
  • Experience leading and developing project working groups.
  • Minimum of 8 years of experience leading projects within a program having several interdependencies to other systems or projects.
  • Minimum of 5 years of senior level IT professional experience such as Sr Software Developer, Sr Database Administrator, Business Analysis, or related role.
  • Bachelor’s degree in business, IT or related field.
  • Experience working in a Project Management Office.
  • Project Management Institute (PMP) certification preferred.
  • 7 years of experience in managing complex enterprise level and/or multi-departmental programs to completion.
  • 7 years of experience with industry standard program and project management and service delivery methodologies for IT (SDLC, Agile, Waterfall, Scrum, Lean/Six Sigma, OCM, PMBOK or ITIL a plus).
  • Experience serving as the single manager and delivery interface of multiple concurrent projects at multiple geographic locations.
  • Experience and ability to plan and execute complex IT tasks and projects effectively with minimal direction and oversight.
  • Demonstrated expert-level knowledge in planning, directing, and managing large scale Enterprise Level projects/operations.
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).
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