Disaster Recovery Technician

Paul Davis Restoration•Chagrin Falls, OH

14d•$18 - $22

About The Position

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career? Our company's mission is to provide opportunities for great people to deliver best in class results. There is a path for career growth, promotions and your future. We will train you! The Disaster Recovery Technician position is a career in field services in the property damage restoration industry, primarily responsible for responding to emergency and property damaging situations. Our team's professional approach ensures both the property and the customer are attended to, while prioritizing safety, efficiency, and property preservation. Paid IICRC certification available Why this could be a great fit for you: You get more than just another job: you learn a trade in property restoration with paid training and on-the-job experience. There is real long-term career potential, from entry-level tech to lead tech, project manager, or even running jobs and teams. The work is active and physical, not sitting at a desk, and it stays in demand even when other industries slow down. Are looking for a path to roles like Lead Technician or Supervisor for people who show up, work hard, and want to build their future. Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS! Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do. Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need. Our Values: Deliver What You Promise Respect The Individual Have Pride In What You Do Practice Continuous Improvement Our Mission: To provide opportunities for great people to deliver Best in Class results

Requirements

Knowledge of technology (iPhone, iPad, computer)
Customer Service Skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, Moisture Mapper, and additional systems as requested
Ability to create documents
Ability to answer and communicate with customers over the phone and face to face
Ability to work independently and / or with a team
Ability to participate in an on-call schedule
Ability to work within hazardous environments safely
Ability to operate a company vehicle safely
Maintain a level of confidentiality
High School Diploma or GED
Frequently will lift up to 60lbs
Ability to safely operate a company vehicle

Nice To Haves

Customer Service experience
1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Responsibilities

Actively participates in pack outs, inventory, loading, content manipulation, content cleaning, structure cleaning, mitigation assistance and any duty that the contents teams are called out to
Packs and securely unpacks client’s property with care and no damage to property or structure.
Records a thorough inventory of all client’s restorable and non-restorable items.
Takes photos of jobs assigned from start to finish.
Utilizing the provided software for daily jobs and keeping up to date with the contents that will be coming and going from the warehouse space.
Manages inventory to record deliveries, shipments, and stock levels.
Communicates with Contents Project Manager to discuss materials that are needed for them to complete their work on the job.
Maintains a clean, organized, accessible and safe warehouse environment.
Takes ownership of the security of the building daily.
Assisting the Contents Project Manager with job quality assurance and customer service
Inputting notes for daily work to assist in communication within the department.
Communicate daily with the Contents Project Manager on the state of the warehouse, inventory, daily notes, forms, and any other departmental requirements.